Rawane E.

Rawane E. is an accomplished Administrative Assistant with over six years of experience in client management, service delivery, and team leadership, based in Cairo. Her expertise is demonstrated through her current role at HSBC as an Assistant Vice in client management operations, where she has spearheaded the initial migration phase and scaled departmental headcount, directing recoveries and collections operations for Cairo and the UK. Her role involves conducting structured reviews and addressing operational issues, while ensuring compliance with SOX requirements. Previously, Rawane held positions at Majorel Egypt, where she directed service delivery for DACH and Italian markets, and at Concentrix and Vodafone UK, where she established herself in roles involving quality assurance and team management. Rawane holds a bachelor's degree in French from Alexandria University and has a strong background in managing confidential information, implementing problem-solving frameworks, and leveraging data analysis for strategic improvements. She is proficient in English, Arabic, and French, and is adept at using MS Office 365 for data management and administrative tasks.