Ray A.
Senior Customer Relationship Associate
Open to offersNew to PlatformAbout
Ray-An P. is a seasoned professional specializing in Customer Relations, Advertising and Marketing, with over a decade in diverse industries such as Business Processing Outsourcing, Corporate Finance, and the Automobile sector. He has held influential roles like Project Coordinator at Global Venture Promotions and Marketing Services, where he oversaw nationwide sales operations for Pernod Ricard Philippines. At Convergys and other BPO firms, Ray-An excelled as a Customer Service Representative, offering technical support and driving product upsells. His tenure at Almana Group's Hertz Rent a Car franchise in Qatar highlighted his versatility in client engagement and operational tasks, contributing to high customer satisfaction. Presently, as a Senior Customer Relationship Associate at Credit Corp Group, he skillfully manages a portfolio that includes Telco, Utilities, and Banking services, ensuring revenue protection through proficient debt collection and exceptional customer care. His capability is further recognized through his multiple achievements and certifications, validating his impact in the industry.
Experience
Relationship Manager
Advance Credit Management Philippines · 2018 — 2019Developed and maintained client relationships, addressing customer inquiries and providing solutions to challenges. Engaged in communication to foster bonds with clients.Senior Customer Relation Associate
Credit Corp Group Incorporated · 2019 — PresentResponsible for collecting debt purchases for Telco, Utilities, Banks, and Collection services. Followed established procedures to protect revenue while ensuring excellent customer service.Level 2 Provisioning Officer
Acquire Asia Pacific · 2016 — 2018Oversaw the provisioning process to maintain service levels and activation rates. Collaborated with Team Leaders to enhance customer experience through timely response to client requests. Updated and maintained accurate customer database records.Sales Associate
Suntrust Properties Incorporated · 2018 — 2018Conducted online marketing campaigns for Suntrust Properties projects across the country.Customer Service, Sales and Marketing, Operations and Admin Support
Almana Group of Companies · 2012 — 2016Served as a front line representative addressing customer inquiries and complaints regarding rentals. Managed the opening and closing of rental agreements and ensured proper vehicle returns. Conducted online marketing campaigns via social media for vehicle rentals.Customer Service Representative and SME
Stellar Philippines · 2009 — 2012Received inbound calls for Vodafone Hutchison Australia, addressing requests for business and residential listings. Ensured that key performance metrics were consistently achieved and communicated progress to management. Coached and developed team members for skill enhancement and promotional opportunities.Customer Service Representative
Acquire Asia Pacific · 2012 — 2012Managed inbound calls for Optus Directory Assistance, responding to customer requests for business and residential listings.Customer Service Representative
Kgb Philippines · 2009 — 2009Responded to inbound calls from US customers requesting business and residential listings. Provided assistance with directions.Project Coordinator
Global Venture Promotions and Marketing Services Corporation · 2007 — 2008Managed various personnel assigned to multiple branches nationwide to monitor the sales of wines and spirits. Demonstrated agility by traveling frequently across the country to oversee operations and employee performance.Customer Service Representative
Convergys Corporation · 2008 — 2008Handled inbound calls from US customers regarding billing inquiries. Engaged in upselling products such as Pay per View (PPV) and Cable Monthly subscriptions, along with basic troubleshooting of technical issues.
Skills & Expertise
Education
- Bachelor of Arts in Mass Communication major in BroadcastingCentro Escolar University · — — 2005
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