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Razzhelle L. — Mid-Level Real Estate Customer Service Officer from Philippines

Razzhelle L.

Mid-Level Real Estate Customer Service Officer

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishFilipino
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About

Razzhelle L. is a seasoned Customer Service and Administrative Professional with over five years of experience in the real estate industry. She has expertly managed 50–100+ client accounts monthly, skillfully coordinating cross-functional teams to ensure high levels of client satisfaction and compliance. Her responsibilities at Vista Land and Lifescapes, Inc. included overseeing the turnover of 20-50 housing units monthly, preparing and finalizing necessary documents, and facilitating the completion of rectification and renovation requests. Razzhelle's proficiency extends to account management, where she managed over 500 accounts, conducted buyer assessments, and monitored payment and delinquency statuses. She also demonstrated significant experience in the banking sector, handling complex inquiries related to accounts, billing, and fraud. Her technical skills include robust knowledge in SAP, Odoo, and CRM systems, complemented by her adept use of the Microsoft Office Suite. Razzhelle holds a Bachelor of Science in Business Administration, Major in Marketing Management from Bulacan State University and is recognized for maintaining accuracy and efficiency in managing high-volume and priority-driven tasks.

Experience

  • Customer Care and Turnover Officer

    Vista Land and Lifescapes, Inc. · 2025 — 2026
    Managed customer inquiries and concerns for a significant number of active accounts monthly, improving customer satisfaction through timely resolutions. Coordinated house turnover activities, ensuring proper scheduling and documentation for unit acceptance. Prepared necessary turnover documents and correspondence. Collaborated with technical and production teams to facilitate timely completion of renovation requests and rectification works. Reviewed project compliance with renovation requests and guided clients regarding construction requirements. Conducted on-site inspections of renovation works and processed related bond refunds while maintaining accurate records and documentation.
  • Sales Admin Officer

    Vista Land and Lifescapes, Inc. · 2021 — 2025
    Conducted buyer assessments and interviews to determine account eligibility. Created and maintained client accounts in the SAP ERP system, ensuring accurate contract information. Prepared various sales and reservation documents for client transactions. Monitored numerous customer accounts for payment tracking, performing collections on overdue accounts through multiple communication channels. Processed payment allocations and managed account restructuring requests while conducting follow-ups with hard-to-contact clients. Generated sales and account monitoring reports for internal teams and provided operational support to various departments throughout the account lifecycle.
  • Customer Service Representative

    Inspiro Relia, Inc. · 2019 — 2019
    Handled inbound customer service inquiries for banking clients, managing a large volume of interactions across various topics including billing and credit. Assisted in resolving billing disputes and conducting account investigations while ensuring adherence to banking regulations. Maintained detailed records of customer interactions and completed necessary documentation for compliance with service quality standards.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration – Major in Marketing Management
    Bulacan State University

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