Redona H.

Redona H., a seasoned Customer Service Specialist, brings over 13 years of dedicated experience in Tier 2 support across leading global tech companies such as Apple and Spotify. Her career demonstrates a consistent track record of resolving complex escalations, improving operational processes, and coaching teams towards achieving exemplary customer outcomes. Fluent in English and Italian, Redona has a collaborative approach to problem-solving. In her recent role as Chief Operating Officer at Shopify, she managed team performance, implemented efficiency improvements, and led training initiatives. At Spotify, as a Customer Service Adviser, she resolved intricate account and technical issues and collaborated with internal teams to enhance service quality. As a Technical Support Advisor at Apple, she utilized remote tools to diagnose complex technical issues, maintaining high customer satisfaction. Her educational background includes a Scientific Master in Ethics and Leadership and a Bachelor's in Philosophy, equipping her with robust analytical, communication, and decision-making skills.