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Refilwe B. — Senior Administrative and Client Service Specialist from South Africa

Refilwe B.

Senior Administrative and Client Service Specialist

South Africa Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Refilwe B. is a seasoned professional with significant experience in both the public and private sectors, bringing over 14 years of expertise within the South African Police Service (SAPS) and private administration. Equipped with a Bachelor’s Degree in Policing Practice, she has cultivated a robust skill set in records management, application processing, and data capturing. Her career in SAPS includes roles such as Operational Planning and Monitoring Sergeant, and Supply Chain Management Sergeant, where she managed procurement processes and ensured compliance with supply chain policies. Refilwe also served as a Detective Constable, demonstrating her capacity to handle case dockets and investigative records meticulously. In her most recent position as an Administrative Clerk at Realengage Mental Health Clinic, she excelled in client service support and document control. Her proficiency in handling confidential information and delivering client-focused services positions her well for roles that demand attention to detail and public service acumen.

Experience

  • Administrative Clerk

    Realengage Mental Health Clinic · 2024 — 2026
    Provided administrative support through document management, data capturing, and filing. Ensured accurate record-keeping and proper control of documents. Assisted clients by addressing queries in a professional manner. Handled confidential information in accordance with organizational policies.
  • Sergeant: Operational Planning and Monitoring

    South African Police Service (SAPS) · 2020 — 2024
    Coordinated operational plans and monitored performance indicators. Compiled reports while maintaining precise administrative records. Analyzed data to aid management in decision-making and ensured adherence to organizational policies.
  • Sergeant: Supply Chain Management

    South African Police Service (SAPS) · 2017 — 2020
    Oversaw procurement administration and managed stock control processes. Maintained accurate asset registers and ensured correct record-keeping. Handled logistics documentation in alignment with supply chain operations policies.
  • Detective Constable

    South African Police Service (SAPS) · 2013 — 2017
    Managed case dockets and filing systems while securing records of investigations. Provided administrative support during investigations and ensured accurate tracking and documentation of case files.
  • Constable: Client Service Centre

    South African Police Service (SAPS) · 2010 — 2013
    Delivered frontline client services to the public and processed administrative requests. Maintained daily records and registers, ensuring accurate opening and recording of case dockets.

Skills & Expertise

Education

  • Bachelor’s Degree in Policing Practice
    STADIO · — — 2026
  • Programme in Public Administration and Management
    University of South Africa · 2016 — Present
  • Matric Certificate
    Mothotlung High School · 2005 — Present

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