Regie L.
Mid-Level Technical Support Representative
Open to offersNew to PlatformAbout
Regie Louie M. is an accomplished professional with a strong background in technical support and customer service. He is currently serving as a Technical Support Representative at Dexcom Philippines in Cebu, where he provides high-level support for CGM devices, helping users troubleshoot and resolve complex technical issues including device setup, calibration, and connectivity. His role requires adherence to medical device regulations and data privacy standards such as HIPAA. Previously, at Concentrix CVG Philippines, he worked as an Account Protection Specialist, focusing on fraud detection and prevention by monitoring and investigating suspicious activities in customer accounts. Regie has also gained extensive experience in customer support with companies like TechMahindra and Fusion BPO, where he excelled in troubleshooting, customer interaction documentation, and maintaining service quality standards. With a Bachelor’s degree in Electronics and Communication Engineering from Cebu Institute Of Technology-University, Regie combines technical expertise with a collaborative spirit in performance-driven environments.
Experience
Technical Support Representative
Dexcom Philippines-Cebu · 2023 — PresentDeliver technical support to Dexcom users via phone, addressing concerns related to CGM devices and mobile app connectivity. Ensure users receive guidance on device setup and calibration while accurately documenting interactions and escalating complex issues to appropriate teams.Account Protection Specialist
Concentrix CVG Philippines, Inc. · 2021 — 2022Monitor customer accounts for potentially fraudulent activity and investigate transactions using internal tools. Communicate with cardmembers to verify their transactions while documenting all actions taken to ensure account security.Customer Support Representative
Vcustomer Philippines Cebu (TechMahindra) · 2019 — 2021Engaged with customers via phone to address inquiries, troubleshoot problems, and provide information regarding products and services while maintaining thorough records of interactions.Customer Support Representative
Fusion BPO Inc · 2018 — 2019Actively identified and resolved customer issues, offering clear information on services and maintaining accurate documentation of customer interactions.Customer Support Representative
Vcustomer Philippines Cebu (TechMahindra) · 2018 — 2018Processed customer inquiries via phone while identifying issues and providing clear information about products and services, ensuring accurate documentation in internal systems.Changeover4 Planner/Process Engineer (Printing)
Feeder Apparel Corp. – FIT (Printing) · 2018 — 2018Oversaw and monitored changeover activities to guarantee efficiency in processes and prepared daily changeover reports to assist the Production Supervisor.Process Engineer
Mactan Apparels Inc. · 2011 — 2014Monitored cell positions for target achievement and managed line mapping. Conducted time and motion studies while preparing production schedules and delegating tasks to meet production goals.On The Job Trainee/Training (OJT)
PLDT Cebu Business Zone · 2010 — 2010Assisted in troubleshooting and installing VOIP lines related to telephone line equipment and switching equipment.Kitchen Crew
Jollibee Fooda Consolacion · 2008 — 2008Maintained food quality and product standards in the kitchen environment.Fabric Warehouse In-Charge
Mactan Apparels Inc.Ensured material availability for cutting production by monitoring delivery times and coordinating with the central warehouse to prevent production delays.
Skills & Expertise
Education
- Bachelor of Science in Electronics and Communication EngineeringCebu Institute Of Technology-University · 2005 — 2010
- Degree not specifiedConsolacion National High School · 2000 — 2004
- Degree not specifiedYati Elementary School · 1994 — 2000
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