Regina M.
Junior Medical Virtual Assistant
Open to offersNew to PlatformAbout
John D. is a detail-oriented Medical Virtual Assistant with a degree in Medical Technology and extensive experience in healthcare customer service. His career encompasses roles as a Customer Service Representative with Continuum Global Solutions, where he adeptly handled member inquiries for prescription refills and COVID vaccine scheduling within the pharmacy sector. As a Virtual Assistant at Braun Research Institute, he specialized in surveying to gather key data for decision-making. Previously, he served as an Operations Analyst with ADP Philippines, managing payroll processing and client inquiries. John's early career in medical settings included a role as a Medical Laboratory Technician with Topcare Diagnostic & Laboratory, where he collected and analyzed patient samples while maintaining confidentiality. His expertise includes EMR/EHR Navigation, Patient Communication & Support, and Health Insurance & Claims Processing, reinforced by a Medical Virtual Assistant Training Course. Fluent in English and Filipino, John D. brings a wealth of knowledge in CRM, data management, and HIPAA compliance.
Experience
Customer Service Representative
Continuum Global Solutions (AETNA & CVS) · 2022 — 2023Managed incoming calls from members seeking help with prescription refills, scheduling COVID vaccines, and addressing pharmacy inquiries. Collaborated with healthcare providers to initiate and follow up on prior authorization requests for necessary medication. Verified patient prescription benefits, communicating coverage details and copayment information effectively.Virtual Assistant / Survey Interviewer
Braun Research Institute · 2021 — 2023Conducted surveys to collect data for decision-making, aiding the understanding of public opinions. Organized a database system to improve information accessibility and ensured smooth operations through data entry and document management.Appointment Setter
Farmers Home and Car Insurance · 2021 — 2021Initiated outbound calls to potential clients and utilized various communication channels to identify interest in home and car insurance. Kept accurate records of leads, appointments, and client interactions within the CRM system.Customer Service Representative
IQOR Philippines · 2020 — 2020Received and addressed client inquiries regarding insurance claims for appliances and home systems. Scheduled service appointments by contacting vendors and contractors. Created reports to track claim processing and customer satisfaction.Operations Analyst
ADP Philippines · 2019 — 2020Utilized the company's CRM system to process payroll efficiently. Addressed client inquiries regarding payroll calculations, state tax matters, and deductions, providing step-by-step guidance within the payroll system.Medical Laboratory Technician
Topcare Diagnostic & Laboratory · 2013 — 2018Collected patient samples, including blood and urine, while ensuring comfort and adhering to protocols. Conducted diagnostic tests and accurately reported the results, maintaining detailed data for tracking. Followed strict privacy guidelines to ensure patient confidentiality.Customer Service Representative
Convergys Philippines (AT&T Mobility Postpaid) · 2012 — 2013Responded to customer inquiries and resolved issues related to AT&T Mobility services, including billing and account management. Documented customer interactions, ensuring documentation accuracy for future reference.
Skills & Expertise
Education
- Bachelor of Science in Medical TechnologySan Juan De Dios Educational Foundation – College
Interested in this professional?
Sign in as an employer to save this profile or invite Regina M. to a job.
Sign in as an employer