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Reginald K. — Junior Social Media Customer Support Specialist from South Africa

Reginald K.

Junior Social Media Customer Support Specialist

South Africa 1-2 years
Open to offersNew to Platform
Languages
English
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About

Reginald K. is a seasoned professional with a solid foundation in customer service, demonstrated through his roles in diverse industries, including hospitality, telecommunications, and brand representation. He began his career as a cashier at Sun International - Carnival City, where he honed his skills in transaction processing. His career then evolved into a customer service focus as a call centre representative at Call Force Direct, where he excelled in providing efficient customer engagement and conflict resolution. His experience as a brand ambassador for Please Energy Drink allowed him to enhance product visibility through event representation. Most recently, Reginald provided social media customer support at Alteram - Optimal Global Solutions, assisting clients with claim submissions and account management. Reginald is proficient in multiple languages, including English, Afrikaans, Zulu, and Sotho, enhancing his ability to communicate effectively with a diverse clientele.

Experience

  • Social media customer support

    Alteram - Optimal Global Solutions · 2021 — 2026
    Supported clients in submitting online claims, unlocking accounts, and escalating claims as needed.
  • Call centre representative

    Call Force Direct pty ltd · 2020 — 2021
    Addressed customer inquiries via phone, delivering clear and accurate information regarding products and services.
  • Brand ambassador

    Please Energy Drink · 2014 — 2015
    Promoted the brand at various events and exhibitions in the Eastrand to enhance product visibility and engage customers.
  • Cashier

    Sun International - Carnival City · 2011 — 2013
    Managed customer transactions with precision, handling cash, credit, and chip payments.

Skills & Expertise

Education

  • College Certificate in Financial Business Management
    EE College · 2008 — 2010
  • Matric Certificate
    Words Worth High School · 2002 — 2006

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