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Rehab S. — Mid-Level Customer Relationship Manager from India

Rehab S.

Mid-Level Customer Relationship Manager

India 2-3 years
Open to offersNew to Platform
Languages
EnglishUrduHindi
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About

Rehab S. is a seasoned professional with extensive experience in customer relationship management, driven by a passion for enhancing customer interactions and streamlining internal processes. At Al-Attiya Motors and Trading Co. in Doha, Qatar, she improved customer experience by creating and managing Excel sheets for reporting and analysis, facilitating seamless communication between sales and CRM teams, and handling customer inquiries and feedback. Previously, as a Customer Service Agent with Qatar Aviation Service, she managed passenger coordination, baggage handling, and aircraft documentation, showcasing her proficiency in problem-solving and time management. Her experience extends to the travel industry, where she served as a Sales Executive at Sparrow Tours and Travels, overseeing client relationships and sales performance for international travel packages. An educational background in arts from the University of Mumbai, paired with a diploma in Teacher Education, underscores her organizational skills and a commitment to educational advancement during her tenure as an English Teacher at Mother Teresa English School. Rehab S. is multilingual, offering services in English, Hindi, Urdu, and Marathi.

Experience

  • Customer Relationship Management

    Al-Attiya Motors and Trading Co. · 2023 — 2024
    Enhanced customer experience by creating and maintaining Excel spreadsheets for quotations and sales reports. Facilitated communication between the sales and CRM teams while managing complaints and feedback. Submitted daily reports to management and analyzed customer data.

  • Customer Service Agent

    QATAR AVIATION SERVICE · 2022 — 2023
    Coordinated passenger check-in and boarding using a computer-based reservation system. Provided information and customer support for arriving international flights while managing baggage services. Assisted passengers with documentation and issues related to flight interruptions.

  • Sale Executive / Floor Supervisor

    Sparrow Tours and Travels · 2018 — 2022
    Engaged with clients through virtual meetings and in-person visits to sell tour packages. Managed both B2B and B2C customer interactions, negotiating contracts and preparing necessary documentation. Reviewed weekly sales performance and established positive relationships with clients for exceptional service.

  • English Teacher

    Mother Teresa English School & Junior College · 2014 — 2018
    Interacted with families and managed the hiring process for faculty and staff. Focused on implementing technology in the classroom and assessed staff performance. Planned institutional events and handled scheduling and reporting, while fostering relationships with parents and local authorities.

Skills & Expertise

English TeacherAccount ManagementCustomer ServiceSalesCustomer Service and Admin Support

Education

  • Diploma in Teacher Education
    University of Mumbai · 2014 — 2017
  • Bachelor Degree of Arts
    University of Mumbai

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