Reina M.

Reina D. is a seasoned professional with nearly a decade of experience in the fast-paced sales and finance sectors. She has a proven track record of building robust client relationships and delivering exceptional customer service in both voice and non-voice channels. Her expertise lies in the banking, telecommunications, sales, and customer service industries. At HSBC Electronic Data Processing Inc., Reina excelled as an Operations Associate, efficiently handling banking inquiries and providing tailored financial solutions through live chat support. Her role demanded adherence to strict banking regulations and security protocols. Previously, at iQor Philippines, she successfully led a team to achieve sales targets through effective coaching and performance management. Reina's experience also extends to education, where she was a Secondary Teacher at Holy Redeemer School, preparing curricula and fostering a positive learning environment. Her skills in customer service, team leadership, live chat support, and data privacy compliance are well-demonstrated throughout her career.