Reina C.
Mid-Level BPO Program Administrator
Open to offersNew to PlatformAbout
Reina C. is an experienced professional with a distinguished career spanning both the hotel industry and business process outsourcing. With eight years as an overseas worker in hospitality, Reina gained invaluable experience at establishments such as Zinc Boutique Journeys and Earl’s Regency Hotel in Sri Lanka, where she oversaw guest relations and managed restaurant hosting. Transitioning to business process outsourcing, she served prominent clients like T-Mobile and AT&T at companies such as Concentrix and IQOR Clark, where she expertly managed customer service and technical support. At DCX Philippines, as a Program Administrator, she demonstrated her aptitude in creating proposals, maintaining webstores, and coordinating inventory procedures. Reina holds a Bachelor's degree in Computer Science from Tarlac State University and possesses strong communication skills, a meticulous attention to detail, and a comprehensive grasp of the hospitality and BPO industries.
Experience
Program Administrator
DCX Philippines · 2023 — PresentDevelop proposals and product presentations. Manage inventory and order samples. Facilitate order production and communicate with suppliers regarding orders. Process orders according to client specifications. Handle promotional tasks, create and maintain webstores, and update product details. Monitor webstore performance and accuracy. Oversee customer order processing, vendor coordination for inventory and shipping, and resolve issues related to orders, returns, and inquiries. Prepare reports on sales, inventory, and order activities.Technical Support Representative / Customer Service Representative
CONCENTRIX · 2022 — 2023Assist small business owners by responding to various customer inquiries via phone regarding QuickBooks, an accounting software. Demonstrate empathy and build rapport while listening to customer needs and concerns. Maintain comprehensive knowledge of products to effectively address questions and resolve customer complaints.Customer Service Representative / Senior Agent
IQOR Clark · 2021 — 2022Provide support to customers by addressing complaints and inquiries regarding products and services. Process orders, handle returns, and manage various requests while ensuring thorough understanding of products for accurate assistance and complaint resolution.Customer Service Representative / Technical Support Representative
Sutherland Global Services · 2017 — 2021Assist customers in diagnosing technical issues via phone, providing guidance on hardware or software installation. Answer and resolve advanced product technical support inquiries and manage guest complaints efficiently.Guest Relation Executive
Zinc Boutique Journeys (CG Hotel & Resorts Pvt. Ltd) · 2015 — 2017Welcome guests during check-in and ensure a pleasant farewell during checkout. Address guest complaints and concerns promptly while overseeing VIP guest arrivals and departures. Keep updated information on daily room occupancy and coordinate responsibilities in a fast-paced environment.Restaurant Hostess
Earl’s Regency Hotel Sri Lanka · 2012 — 2014Act as the initial point of contact for guests at the restaurant. Provide information regarding menu items and address inquiries. Listen to and resolve guest complaints and manage incoming calls and reservation scheduling.Receptionist cum Administration Assistant
WEG Middle East FZE · 2009 — 2010Address visitor inquiries about company products and services while directing them appropriately. Manage mail handling, incoming calls, appointment scheduling, record keeping, and data entry tasks. Verify employee identification, issue visitor passes, and monitor unusual activities. Assist with paperwork and various office tasks including correspondence preparation and office organization.
Skills & Expertise
Education
- Professional CaregiverPhilippines Women’s University · 2005 — 2005
- Bachelor of Science in Computer ScienceTarlac State University · 2000 — 2002
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