Reitumetse G.
Mid-Level Reservations Team Leader
Open to offersNew to PlatformAbout
Grace N. is an experienced Reservations Team Leader based in Johannesburg with a strong background in transportation and banking sectors. At Intercape, she advised clients as a Reservations and Sales Consultant, utilizing data visualization and Microsoft Excel to manage bookings, achieve sales targets, and deliver high levels of customer satisfaction. Earlier at Greyhound Coachlines, she managed operations as a Team Leader, overseeing booking systems, reporting, and escalated queries, while coordinating with call center management and depot supervisors. Her tenure also includes frontline service as a cabin attendant and administrative support for financial planners at Nedbank. Grace N. is skilled in Microsoft Word, PowerPoint, and email communication, handling both administrative and leadership responsibilities in fast-paced environments.
Experience
Reservations and Sales Consultant
Intercape · 2024 — 2026Provided clients with tailored advice on product selections to enhance overall satisfaction. Employed consultative sales techniques to identify customer needs and suggest suitable products and services. Handled both telephone and in-person inquiries for information. Assisted walk-in customers with sales and service while fostering a collaborative environment among fellow Sales Consultants to help achieve targets. Enhanced brand reputation by delivering excellent customer service, promoting loyalty and repeat business, and utilizing up-selling strategies for accessories and complementary items. Resolved customer issues to maximize retention and collaborated with the sales team to consistently meet or surpass sales goals.Operations and Team Leader
Greyhound Coachlines · 2016 — 2021Oversaw booking systems to ensure accuracy in reservations. Addressed escalated customer queries and generated reports on bookings and cancellations. Managed cash flow for each shift while assisting at check-in points and maintaining high standards of customer satisfaction. Supported operational changes by solving problems as they arose and coordinated with call center management to monitor bus movements and handle special requests. Assisted clients with boarding procedures and communicated changes regarding coach schedules to depot supervisors. Compiled weekly reports detailing operations and customer service activities.Role Cabin Attendant
Greyhound Coachlines · 2012 — 2018Prepared coaches for departure and provided service to passengers throughout their journey. Assisted with handling passenger luggage and collaborated with the tracking department to ensure smooth operations. Attended to the special needs of passengers during trips.Financial Planner's Assistant
Nedbank Eloff branch · 2012 — 2012Created necessary documentation on the Nedbank system for the financial planner in preparation for client meetings. Identified potential clients from the Nedbank database to schedule appointments. Supported clients with investment claims and assisted the planner with document submissions following client interactions. Conducted minor errands on behalf of the planner.
Skills & Expertise
Education
- Operations certificateUNISA - Gauteng · 2018 — Present
- Diploma: Journalism and Media studiesRosebank College - Gauteng · 2010 — Present
- Grade 12R.W. Fick Secondary School - Gauteng · 2008 — Present
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