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Remedios B. — Mid-Level Operations Coordinator from Philippines

Remedios B.

Mid-Level Operations Coordinator

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Remedios B. is a seasoned Executive Assistant and Operations Support Specialist with a robust background in administration, customer service, collections, and bookkeeping support. From April 2022 to April 2025, her skills were honed as a Billing & Accounts Receivable Specialist where she adeptly created and managed client invoices, monitored payment activities, and maintained ClickUp CRM pipelines. Her experience in social media promotion boosted brand awareness for ISO consulting services. In her past role as a Short-Term Rental Operations Coordinator from May 2025 to June 2026, she efficiently handled Airbnb, VRBO, and Booking.com reservations, ensuring seamless guest communications and processing various bookings-related transactions. Earlier, as a Real Estate Virtual Assistant and Collections Specialist, she excelled in CRM management, lead generation, debt collection, and compliance with legal standards. Her proficiency in software such as QuickBooks, HubSpot, and Salesforce further underlines her capability in these domains.

Experience

  • Short-Term Rental Operations Coordinator

    null · 2025 — 2026
    Handled reservations across platforms including Airbnb, VRBO, Booking.com, and Expedia. Managed communications with guests and updates for property owners. Organized schedules for housekeeping, maintenance, and vendor services. Processed refunds, compensation requests, and changes to reservations while managing Hostaway operations and property records.

  • Billing & Accounts Receivable Specialist

    null · 2022 — 2025
    Performed tasks involving the creation and management of client invoices, as well as monitoring payment statuses. Followed up with clients about outstanding invoices, negotiated payment terms, and managed details within ClickUp CRM. Oversaw the posting of payments, which included accurately applying them to relevant invoices and reconciling accounts. Addressed billing inquiries and processed invoice corrections and payment adjustments while maintaining customer notes and collection reports.

  • Executive Assistant | Operations Coordinator

    null · 2021 — 2022
    Promoted ISO consulting services and enhanced brand awareness through social media channels. Created and managed client invoices while monitoring their payment status. Followed up with clients concerning outstanding invoices and payments. Managed deals within ClickUp CRM, maintaining pipelines, task assignments, and tracking of workflows. Coordinated project timelines to ensure timely task completion. Conducted research and developed marketing content related to ISO standards, compliance, operational excellence, and business growth. Posted customer payments accurately and applied payments to invoices while reconciling accounts. Processed invoice corrections and payment adjustments, contacted customers about outstanding balances, negotiated payment arrangements, and maintained detailed customer notes and collection reports.

  • Real Estate Virtual Assistant

    null · 2019 — 2021
    Engaged in cold calling and SMS marketing directed towards motivated sellers and cash buyers. Generated leads, qualified prospects, and set appointments along with follow-ups. Updated CRM and tracked leads, uploaded lead lists, purchased phone numbers, and managed recycling SMS campaigns. Provided administrative support and maintained databases.

  • Collections Specialist

    null · 2016 — 2019
    Contacted debtors to collect outstanding balances and negotiate payment arrangements, ensuring adherence to debt collection laws and company policies. Maintained detailed records of customer interactions, payments, and account updates. Executed skip tracing to locate difficult-to-reach debtors and verify their contact details. Prepared collection reports and documented account activities while assisting customers with billing inquiries and account resolutions. Coordinated legal escalation for accounts needing further collection actions and provided professional customer service while achieving collection goals.

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