Rena S.

Rena Sophia P. is a results-driven professional specializing in hospitality operations and customer service, with substantial experience across both industries. Currently serving as a Student Guidance & Engagement Specialist at PHINMA – University of Pangasinan, she demonstrates proficiency in providing personalized support through multi-channel communication and HubSpot CRM. Her role involves closely monitoring student progress and working with faculty to enhance student retention. Previously, she excelled as a Reservations Associate at The Monarch Hotel, where she leveraged her knowledge of the Comanche Reservation System to optimize room bookings and facilitate seamless guest experiences. Rena has also served as a Customer Service Representative at Cognizant, providing efficient problem-solving and multi-channel support while training new team members. She holds a Bachelor of Science in Tourism Management and a Diploma in Hospitality Operations, with additional training in various hospitality fields. Her commitment to delivering high-quality service is evident through her diverse experience and specialized training.