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Renante C. — Senior IT Manager from Philippines

Renante C.

Senior IT Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Renante C. is a seasoned IT Manager with over seven years of expertise in the field of Information Technology, particularly in networks and service desk operations. He has a significant track record of deploying data network devices and systems from planning to configuration and production. His career includes key roles such as Remote Support Technician at Deployed Philippines, Inc., and IT Service Management BPO work with Cognizant Technology Solutions, where he focused on service desk operations and program performance management. At The Results Companies, he excelled as an IT Help Desk and Network Operations Center Manager, handling tasks such as Office 365, AVAYA IP Phone support, and network monitoring. Renante also managed large-scale technical support structures as Operations Manager at Sykes Asia, focusing on Cisco Systems. His substantial experience in the BPO and semiconductor industries is underpinned by his Cisco Network Associate certification and ongoing pursuit of the Cisco Network Professional qualification.

Experience

  • Team Leader/IT Engineer II

    TGT Global · 2023 — 2026
    Oversaw service desk operations, including remote monitoring, repair, and installation of software. Handled domain administration and procurement tasks while ensuring effective financial data management.
  • Remote Support Technician

    Deployed Philippines, Inc. · 2017 — 2021
    Provided remote support and technical assistance with software installation, server maintenance, and monitoring. Managed ITSM ticketing using ConnectWise, along with process documentation and improvement.
  • Infrastructure Services Delivery Manager

    Cognizant Technology Solutions · 2015 — 2016
    Managed service desk operations within an ITIL framework. Conducted process reviews, performance management, and corrective action planning to enhance overall program delivery.
  • IT Help Desk and NOC Manager

    The Results Companies · 2014 — 2015
    Directed help desk operations including Office 365 MDM support and account management. Supervised the Network Operations Centre, ensuring server monitoring and first-level troubleshooting.
  • Service Delivery Manager

    Curo Teknika, Inc. · 2012 — 2014
    Managed service desk operations focusing on hardware setup and repair, network troubleshooting, and IT asset management. Led process improvements and coordinated staff performance management.
  • Contact Center Manager

    First Advantage Philippines · 2011 — 2012
    Oversaw contact center operations with an emphasis on employment screening and applicant verifications while managing team performance.
  • Program Manager

    Sutherland Global Services · 2009 — 2011
    Managed program setup, launch, and service delivery for Virgin Digital Help Technical Support. Coordinated performance management, corrective action planning, and account communications.
  • Operations Manager

    Sykes Asia, Incorporated · 2007 — 2009
    Handled account performance management in the Cisco Systems Technical Assistance Center. Focused on quality control, business continuity planning, and team performance reviews.
  • Operations Supervisor

    Sykes Asia, Incorporated · 2003 — 2007
    Supervised the Router IOS and Architecture Team, providing coaching and performance management while implementing quality feedback mechanisms.
  • Technical Support Engineer

    Cisco Systems Technical Assistance Center · 2002 — 2003
    Provided product support for Router IOS and core technology solutions. Addressed customer issues through various communication channels and ensured resolution.
  • End-of-line assembly Process Engineer

    Amkor Technology, Philippines Inc. · 1997 — 2002
    Engaged in quality improvement activities such as defect analysis and corrective action formulation while managing projects focused on cycle time improvements.
  • End-of-line assembly Manufacturing Equipment Engineer

    Amkor Technology, Philippines Inc. · 1992 — 1997
    Performed major equipment repairs and planned manpower to achieve production support and profitability while implementing quality improvement projects.
  • Technical Support Engineer

    Gram Industrial, Inc. · 1990 — 1992
    Proposed process and automation solutions to customers and assisted in selecting technology to enhance plant efficiency.

Skills & Expertise

Education

  • Bachelor of Science in Engineering Major in Electronics and Communications
    Technological University of the Philippines · 1993 — 1997
  • Bachelor of Science in Technology Instrumentation and Process Control Technology
    Meralco Foundation Institute · 1986 — 1989

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