Renato J.

Renato Jr E. is a seasoned professional in the BPO industry, holding the verified title of Senior Account Associate with more than seven years of progressive experience. His tenure at organizations such as VXI Global Holdings BV and Cyber City Teleservices (an iQor Company) encompasses roles ranging from frontline customer service to team management. As a Team Manager at VXI, Renato Jr E. oversaw team performance, mentored associates, and drove the achievement of key performance indicators (KPIs). His time as a Subject Matter Expert saw him resolve complex customer escalations and streamline workflows. Additionally, his experience as a Training Specialist involved developing instructional materials and conducting training to ensure quality service delivery. Renato Jr E. is recognized for his project management, public relations, and effective communication skills, demonstrated through his rapid promotions and ability to lead high-performing teams in fast-paced environments.