Renato T.
Open to offersNew to PlatformAbout
Renato C. is an experienced I.T. Helpdesk Specialist and I.T. Technical Support professional with a background in customer support, technical troubleshooting, and network administration within research and port operations industries. At FMC Research Solutions Inc., Renato handled first-level support, escalation, and diagnostics on computer, network, and server issues, and managed incident tracking and product malfunction analysis. Previously at Manila North Harbor Port Incorporated, Renato provided technical support for hardware, software, and network infrastructure, performed system installations, LAN setup, and administered user accounts and group policies through Active Directory and DRA. Leveraging expertise in network configurations, MS Windows environments, and software tools such as Office 365 and MS Exchange, Renato has also undergone training in data analytics (Python, MySQL, VBA Macro, Power BI) and holds a Bachelor of Science in Computer Science from Adamson University.
Experience
I.T. Helpdesk Specialist
FMC Research Solutions Inc. · 2020 — 2025Facilitated first-level contact for customers, providing resolutions to their issues. Escalated unresolved problems to higher support tiers and ensured correct routing of inquiries. Analyzed product malfunctions and reported findings while diagnosing and resolving computer, network, and server issues.I.T. Technical Support
Manila North Harbor Port Incorporated · 2010 — 2020Delivered support to end-users facing hardware, software, and network challenges. Responsible for installing and configuring operating systems and associated software, as well as setting up computers and LAN cabling. Conducted troubleshooting and installation of printer and scanner hardware, logged defective hardware issues into incident reports, and managed network configurations for devices like Cisco Linksys routers and HP ProCurve switches. Executed network administration tasks including the setup of user accounts and permissions, password resets, and group policy management through DRA and Active Directory.Document Associate
Maersk Global Service Centres Philippines Limited · 2009 — 2010Engaged in document management and processing tasks.On the Job Training
Bureau of Internal Revenue · 2008 — 2008Participated in on-the-job training activities.Part-time Bagger
Supervalue Inc. · 2006 — 2007Assisted with bagging items at the supermarket.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceAdamson University · 2004 — 2009
- High SchoolTondo High School · 2000 — 2004
- Elementary EducationAmado V. Hernandez Elem. School · 1994 — 2000
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