Renebelle L.
Mid-Level Customer Experience Representative
Open to offersNew to PlatformAbout
Rene B. is a seasoned Customer Service Representative with over a decade of experience in the BPO sector, recognized for delivering outstanding service in high-pressure environments. Her expertise lies in efficiently handling customer inquiries, skillfully resolving concerns, and nurturing robust client relationships through clear and empathetic communication. Rene has honed her skills across various roles, including managing high-volume inbound and outbound calls to pre-qualify customers for funding solutions, providing superior hotel reservation support, and coordinating roadside assistance dispatches for an insurance company. Her notable competencies include customer support, time management, and multitasking. Proficient in online support via chat and email, Rene is experienced with platforms such as Zendesk, Salesforce, and VICIdial. She is currently seeking a remote role that leverages her problem-solving abilities and unwavering commitment to customer satisfaction.
Experience
Inbound/Outbound Sales Representative
Funding Solutions · 2026 — PresentHandled a large volume of inbound and outbound calls to pre-qualify customers for funding options, gathering financial data and assessing eligibility. Conducted initial screenings and warm-transferred qualified leads to Funding Managers for further processing, ensuring thorough documentation and maintaining a high transfer rate.Customer Service Representative (Voice/Non-Voice)
Foundever formerly Sitel · 2019 — 2026Initially worked with a major hotel chain to assist customers with hotel reservations and member services in a hybrid setting. Supported customers in placing and tracking orders, managing accounts, and addressing concerns via chat, email, and voice channels. Currently engaged with an insurance company’s roadside assistance dispatch team, coordinating service requests from customers and dispatching them to in-network service providers while maintaining a customer-focused approach.Customer Service Representative
Sutherland Tarlac · 2012 — 2015Addressed customer inquiries regarding financial accounts, offering precise information, account support, and assistance with account management according to company policies. Helped customers with retail account matters, including order placement, tracking, cancellations, returns, replacements, and refunds. Made outbound calls to distribution hubs for order status follow-up.Clerk/Assistant In charge with the Library Online Card Catalog
Tarlac College of Agriculture · 2000 — 2002Carried out various clerical tasks to support daily library operations and managed the Automated Online Public Card Catalog.
Skills & Expertise
Education
- BS Computer ScienceLorma Colleges · 1996 — 2000
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