Renee R.

Renee Roseaux A. is a seasoned professional with over six years of experience in the BPO industry, specializing in customer service, quality assurance, process improvement, and team leadership. Beginning as a Customer Service Representative for INSPIRO - Teleflora and Fairtrade Outsourcing, Renee managed customer inquiries, processed refunds, coordinated with vendors, and supported COVID-19 testing and vaccination appointments. Progressing to roles such as Quality Assurance Specialist and Impact and Culture Ambassador at Fairtrade Outsourcing, Renee conducted audits for insurance, real estate, and retail accounts, managed employee relations, and collaborated on programs enhancing workforce engagement and well-being. As a Team Leader, Renee provided one-on-one coaching, managed shift scheduling, and prepared detailed performance reports. Most recently, with iCopy Legal Inc., Renee worked as a Task Administrator in the legal administration sector, handling client communication, invoicing, and task management. Renee’s proficiency in project management and digital communication supports their ongoing contributions across diverse business domains.