Renren R.
Customer service representative
Open to offersNew to PlatformLanguages
English
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About
I am a motivated customer service expert with extensive experience across various industries, including a strong background as a virtual assistant. I provide reliable support, clear communication, and efficient task management. My experience also includes cold calling, appointment setting, and lead generation for a solar panel project, which has enhanced my ability to connect with clients and manage daily requirements. I am eager to bring dependable support to a customer-focused team.
Experience
Payment verifier, Fraud Analyst
Eftsure AU · 2025 — 2026Handled daily fraud screening and payment verification, ensuring safe transactions and quick support for any flagged issues.General VA, Dispatch, Booking, and CSR
Mr.Handyman US · 2025 — 2025Handled a mix of general admin tasks, dispatch coordination, booking support, and customer care, offering quick solutions and steady help across daily operations.Collection specialist
Accenture Inc. · 2021 — 2025Provided support in the media telecommunications sector, addressing customer needs and resolving payment issues, demonstrating adaptability and commitment to excellent customer experiences.Customer service representative
Ttec · 2019 — 2018I provided comprehensive support to delivery riders and customers, resolving issues and ensuring smooth operations. I received a Top Performer award for four consecutive months, highlighting my dedication to efficient problem-solving and customer satisfaction.Financial advisor
Concentrix · 2017 — 2018I provided comprehensive support via voice and email, handling customer inquiries on account management, transactions, online banking, and loans. I resolved issues accurately, processed updates, investigated discrepancies, and clearly explained financial products. My meticulous record-keeping and commitment to service upheld the bank's reputation for reliability.Customer service representative
Alorica · 2016 — 2017As an Amazon Customer Service representative, I excelled in resolving complex inquiries, leading to my promotion as a Tier 2 Escalations Specialist. In this role, I handled high-priority issues and provided expert solutions, while also mentoring new hires to ensure a smooth onboarding process and uphold high service standards.Cold Caller and Lead Generation specialist
Data Rich Australia · 2011 — 2013As an appointment setter and lead generation specialist for an Australian solar panel project, I generated qualified leads through outbound calls, promoted solar energy benefits, collected customer information, and scheduled sales appointments. By building rapport and addressing objections, I consistently surpassed targets, boosting the project's sales pipeline and growth.
Skills & Expertise
Education
- BS NursingCentral Colleges of the Philippines · 2018 — 2010
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