Renson M.

Renson M. is a Customer Service Supervisor with comprehensive experience in the business process outsourcing industry, specifically at Alorica Philippines, where responsibilities included managing a high volume of customer interactions, monitoring agent call quality, and resolving escalated issues to improve customer satisfaction. Renson also served as a Production Operator at SHIN-ETSU MAGNETICS PHILS., INC., where strict adherence to safety protocols and resource management were emphasized. Demonstrated proficiency in communication skills, problem solving, and leveraging tools such as Microsoft Office, Google Workspace, and Trello, Renson consistently ensured team performance and customer loyalty in a fast-paced environment, supporting workplace efficiency and effective task prioritization within the service and manufacturing sectors.