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Resiel F. — Mid-Level Healthcare Quality Analyst from Philippines

Resiel F.

Mid-Level Healthcare Quality Analyst

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Resiel F. is a skilled Healthcare Quality Analyst with a robust background in healthcare operations, quality assurance, and medical records management. Holding a Bachelor of Science in Office Administration from STI College - Cubao and a Certificate in Teaching from ICCT Colleges - Cainta, Resiel has developed a sophisticated ability in Quality Auditing and Compliance. Resiel's professional journey includes performing quality evaluations at Cotiviti and Change Healthcare, where the focus was on ensuring compliance with client guidelines and quality standards. Key responsibilities included coordinating with healthcare providers for accurate documentation and maintaining secure handling of protected health information (PHI). In addition to healthcare roles, Resiel served as a team leader at IBEX Global Philippines, where responsibilities encompassed technical support, customer service, and guiding a team to achieve operational targets. This diverse experience enables Resiel to deliver high-quality results and support healthcare operations effectively.

Experience

  • Quality Analyst - IBX

    UST Global · 2024 — Present
    Conducted quality audits and reviews to ensure compliance with client requirements and healthcare standards.
  • Quality Analyst

    Change Healthcare · 2021 — 2023
    Managed quality evaluations of healthcare-related transactions to verify adherence to client guidelines and quality standards. Reviewed employee performance through audits and provided suggestions for improvement while analyzing quality trends to support operational excellence.
  • Medical Records Retrieval Specialist

    Cotiviti · 2018 — 2021
    Retrieved and processed medical records in compliance with client requirements and regulatory guidelines. Coordinated with healthcare providers to secure accurate documentation while ensuring the confidentiality and secure handling of protected health information (PHI).
  • Team Leader - DirecTV

    IBEX Global Philippines · 2016 — 2018
    Supervised a team of customer service and technical support representatives, monitoring performance and providing coaching to enhance operational effectiveness. Ensured compliance with company policies while striving for high customer satisfaction.
  • Technical Support Representative – Frontier Account

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    Delivered technical assistance and troubleshooting support to customers, resolving issues effectively while maintaining high service quality. Documented customer interactions and escalated complex matters when appropriate.

Skills & Expertise

Education

  • Bachelor of Science in Office Administration
    STI College - Cubao · 2015 — 2020

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