Rexilla M.
Senior BPO Fraud Prevention Specialist
Open to offersNew to PlatformAbout
Rexilla Mae A. is an experienced Customer Service and Fraud Prevention Specialist based in Cebu City, Philippines, with over six years in the BPO, healthcare, and financial services industries. At Primary BPO, she managed high-volume inbound and outbound calls as a Customer Service Representative and Appointment Setter in the healthcare sector, skillfully scheduling appointments and assisting patients with insurance and medication refills while maintaining strict compliance with company protocols. During her tenure at FIS Global, she specialized in fraud detection and investigation, handling sensitive account security and fraud cases in the finance domain, ensuring cases were documented accurately as per industry standards. Her expertise extends to CRM tools, conflict resolution, and ensuring data accuracy in fast-paced environments, as further demonstrated in frontline roles at Burger King and Noona Café.
Experience
Customer Service Representative / Appointment Setter
Primary BPO · 2023 — 2026Handled a significant volume of inbound and outbound calls on a daily basis. Conducted appointment scheduling with precision while adhering to performance goals. Supported patients in confirming their insurance and managing medication refills. Ensured adherence to company policies and provided timely, professional customer assistance.Customer Service Representative / Fraud Specialist
FIS Global (Fidelity National Information Services) · 2019 — 2023Conducted investigations into suspicious transactions and potential fraud cases. Assisted clients regarding account security and fraud-related inquiries. Recorded case details accurately in accordance with industry standards. Maintained a high level of customer satisfaction while addressing sensitive matters.Cashier
Noona Café · 2015 — 2017Accurately processed cash and card transactions. Offered friendly and efficient customer service. Contributed to daily sales reporting and inventory tracking.Service Crew
Burger KingProvided assistance to customers concerning orders, payments, and inquiries. Upheld cleanliness and food safety standards. Collaborated effectively within a fast-paced team environment.
Skills & Expertise
Education
- Secondary EducationAlternative Learning System (ALS) · 2011 — 2012
- Primary EducationAbijao Elementary School · 2007 — 2008
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