Rey T.

Rey D. is an experienced Team Leader based in Iloilo City, with a background spanning customer service, quality analysis, and subject matter expertise in the business process outsourcing (BPO) and food service industries. Currently serving as a Quality Analyst at HGS for McDonalds, Rey has previously worked as a Customer Care Professional and Subject Matter Expert on Project F1 (Amex), where responsibilities included quality assurance and supporting team knowledge. Earlier roles include Lead Verifier at Accentline, and customer service positions at SPi-Crm for Fromyouflowers.com, RMS Collect Phils. (iQor) for Walmart, and Teleperformance for Bell Mobility in the retail and telecommunications sectors. Rey holds a Bachelor’s in Secondary Education major in English from Capiz State University and has proven skills in customer support, call center operations, account management, and process verification.