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Rhea M. — Mid-Level Customer Support Team Manager from Philippines

Rhea M.

Mid-Level Customer Support Team Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rheamarie A. is an experienced Team Manager with a background in the e-commerce, property management, healthcare support, and customer service industries. At Highlevel, she managed escalation processes for tickets and chat while supervising teams of 5–20 agents in L1 billing. Her tenure at AFNI Philippines involved leading a team within COSMO E-commerce, overseeing order support and logistics dispatch. At Golden Key, she worked as a Property Manager, coordinating maintenance, utilities, and accounting processes. As a Medical VA at Central Offshore, Rheamarie managed appointments and led virtual receptionist operations. She brings extensive hands-on expertise with platforms including Gohighlevel, HubSpot, Zendesk, Salesforce, and Zinspector, supporting her roles in both team management and operational support. Rheamarie holds a Bachelor of Science in Mechanical Engineering from Rizal Technological University.

Experience

  • Team Manager

    HIGHLEVEL · 2024 — 2026
    Oversaw escalations related to tickets and chat. Supervised a team of agents ranging from 5 to 20 in Level 1 billing.
  • Medical VA

    CENTRAL OFFSHORE · 2023 — 2024
    Handled appointment setting, performed virtual receptionist duties, and managed leads.
  • Team Manager (COSMO E-COMMERCE)

    AFNI PHILIPPINES · 2020 — 2024
    Addressed escalations for tickets and chat support, led a team of agents numbering between 5 and 20, and facilitated order support along with logistics dispatch.
  • Property Manager

    GOLDEN KEY · 2020 — 2023
    Coordinated maintenance and utilities, managed accounting for tenant and owner bill backs, and executed data entry and management tasks.
  • Team Manager

    WNS · 2015 — 2020
    Managed responsibilities in eligibility and benefits.

Skills & Expertise

Education

  • Bachelor of Science in Mechanical Engineering
    Rizal Technological Univeristy · 2011 — 2015

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