Rhenalyn D.

Rhenalyn D. is a highly experienced customer service professional with over a decade of expertise in the BPO industry, particularly in handling international accounts. In her role as an Advisor II - Customer Service at Concentix CVG Malaysia, she adeptly manages customer inquiries across phone, email, and chat platforms. Her responsibilities include resolving complaints, processing orders, and maintaining customer records. Previously, she expanded her skill set as a Sales Associate (Non Voice) at TTEC and a Customer Service (Voice) employee at Alorica Company Lipa. Rhenalyn holds a Bachelor of Science in Tourism Management from Our Lady of Fatima University. Her proficiency in languages such as English and Filipino, alongside her skills in strategic thinking, website editing, and video editing, have contributed to her successful career in customer support and virtual assistance.