Rhey G.
Mid-Level Compliance Account Manager
Open to offersNew to PlatformAbout
Rhey G. is an accomplished professional with a robust background in account management and payroll analysis. Currently serving at Automatic Data Processing Philippines, he excels as an Account Manager Level I, providing high-quality tax services and client support. His role involves resolving complex client issues, conducting client meetings, and ensuring compliance with tax regulations. Previously, he advanced through roles such as Senior Payroll Analyst at ADP, where he optimized payroll processing and regulatory compliance. His career spans various industries, including financial services at Convergys and Global Payments Processing Centre, where he honed skills in fraud protection and customer service. Additionally, Rhey's experience includes health insurance coordination and fitness consulting across the Philippines and the Middle East, showcasing his versatile industry knowledge and ability to adapt across diverse professional environments.
Experience
Account Manager Level I Compliance Solutions
AUTOMATIC DATA PROCESSING PHILIPPINES · 2022 — PresentDeliver high-quality tax services, resolving client issues, answering inquiries, and assisting with tax deposits and filings. Conduct client meetings and provide guidance on TPA/POA SUI/SIT Jurisdiction ID, while also helping with new company code setup and quarterly tax records.Senior Payroll Analyst
AUTOMATIC DATA PROCESSING PHILIPPINES · 2018 — 2022Support clients by troubleshooting payroll, HR, and tax-related problems, while managing employee onboarding and profile setups in ADP Workforce Now. Oversee payroll processing, resolve errors, and ensure compliance with labor regulations, alongside setting up special calculations and access permissions.Medical Referral Coordinator
COGNIZANT PHILIPPINES · 2016 — 2017Process medical and hospital referral requests from insurance companies, providing authorization and handling discharge requests from clinics and hospitals.American Express Account Protection Services (Fraud)
CONVERGYS PHILIPPINES · 2015 — 2016Handle incoming and outgoing calls to address potential fraudulent activity on customer accounts. File fraud cases, process card replacements, and conduct account research to resolve disputes effectively.Membership Consultant
FITNESS 360 DUBAI · 2014 — 2015Engage in prospecting, conducting tours, closing sales, and generating referrals while professionally representing Fitness 360. Manage appointment settings for potential clients and execute sales strategies.Fitness Relationship Executive
HORIZON FITNESS LLC OMAN · 2012 — 2014Assist customers with inquiries, develop tailored fitness packages, and schedule appointments for services and free trials. Consistently follow up with clients for membership renewals.Senior Customer Service Specialist
GLOBAL PAYMENTS PROCESSING CENTRE INC · 2010 — 2012Provide 24x7 authorization services, customer support, and technical assistance to credit card merchants and internal customers, utilizing company systems and policies.TEAM LEADER/CAPITAL ONE CREDIT CARD ACTIVATION
SITEL PHILIPPINES · 2006 — 2010Manage a team of 15 agents, monitor performance standards, and conduct employee coaching and development. Drive team motivation by reinforcing core principles and developing improvement plans.
Skills & Expertise
Education
- Bachelor of Science in Commerce Major in MANAGEMENTTECHNOLOGICAL INSTITUTE OF THE PHILIPPINES · 2001 — 2005
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