Rhonallyn C.
Mid-Level Customer Service and Marketing Specialist
Open to offersNew to PlatformAbout
Rhonallyn G. is an accomplished professional with extensive experience in customer service, ESL instruction, and sales and marketing. She has demonstrated expertise in roles such as Account Specialist at TDCX Malaysia, where she was responsible for resolving client inquiries and managing accounts through CRM systems. During her tenure at Palau Central Hotel, she created and executed integrated sales and marketing strategies, designing campaigns across digital and traditional channels. As an Online Teacher/Team Leader at Fitslanguage Philippines, Rhonallyn led operations, taught English as a second language, and spearheaded marketing efforts. Previously, at Convergys Philippines, she developed and implemented training programs to enhance sales teams' efficacy. Rhonallyn's foundational education in healthcare as a Nurse and Midwife enriches her understanding of customer needs. Her prowess in customer acquisition and sales planning is evident through roles across diverse industries, earning her a reputation for delivering top-notch customer service and driving business goals.
Experience
Account Specialist
TDCX MALAYSIA · 2024 — 2025Address client inquiries, troubleshoot issues, and maintain high client satisfaction through Email, Chat, and Call. Manage client accounts, process payments, handle invoicing, and monitor outstanding balances. Engage in contract negotiations, finalize agreements, and establish pricing and payment terms. Stay updated on market trends and industry developments to uncover new opportunities. Devise and enforce strategic plans aimed at enhancing customer satisfaction and promoting customer loyalty, utilizing CRM systems for account management and data entry.Frontdesk Manager / Sales and Marketing
Palau Central Hotel, Koror Palau · 2023 — 2024Develop integrated sales and marketing strategies to fulfill business objectives and boost revenue. Execute marketing campaigns across various channels, including digital advertising, social media, and email marketing. Create promotional materials and content for websites, blogs, and social media platforms. Oversee the entire team as the primary frontliner for the business.Customer service representative - Inbound sales / Escalation
Quantrics, Naga City · 2021 — 2023Handle incoming customer interest, converting leads from marketing campaigns or inquiries into paying customers by addressing their needs and presenting suitable products or services. Assist prospects through the early stages of the purchasing process to secure sales. Record customer interactions in a CRM system to ensure efficient tracking and follow-up, facilitating a positive customer experience. Generate sales in the TELCO sector.Online Teacher / Team Leader / Marketing Manager / HEAD OF THE OPERATIONS
Fitslanguage Philippines (ESL) · 2018 — 2021Monitor and analyze campaign performance to assess effectiveness and optimize for ROI. Conduct market research to identify industry trends, understand target audiences, and evaluate competitor activities. Instruct on the use of the English language while integrating it into digital marketing.Customer service representative/ Shadow Trainer
Convergys Philippines · 2016 — 2018Design and facilitate structured training programs, workshops, and seminars aimed at enhancing sales skills and product knowledge. Conduct training sessions for new and seasoned sales representatives covering a variety of topics, including lead generation and negotiation techniques. Evaluate the effectiveness of training through data analysis and performance monitoring, making necessary adjustments to improve results. Guide the team in closing deals and achieving sales goals while providing customer support regarding products or services. Generate sales in the TELCO sector.Nurse / Midwife
Tuatis Medical and Lying in Clinic · 2013 — 2016Evaluate patients' health by administering medications and treatments, monitoring vital signs, and developing patient care plans. Educate patients and their families about health conditions.
Skills & Expertise
Education
- Bachelor of Science in NursingLa Consolacion College · 2009 — 2012
- Bachelor of Science in MidwiferyMabini Colleges · 2005 — 2009
- High School DiplomaSan Roque National High School · 2000 — 2004
- Elementary School DiplomaMercedes Central Elementary School · 1994 — 2000