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Rhuzeny G. — Mid-Level Training and Development Manager from Philippines

Rhuzeny G.

Mid-Level Training and Development Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rhuzeny G. is a seasoned professional in the hotel and construction industries with a robust background in administrative management, recruitment, and training. With nearly four years of experience as a Training Manager, she has adeptly conducted employee training programs, enhancing skills and professional development. As an Admin Head, she supervised daily operations and coordinated staff to maintain workplace efficiency. Her managerial tenure includes overseeing company operations, administrative functions, and recruitment to support organizational objectives. Rhuzeny's role as a Tier II Phone Supervisor at Teleperformance further honed her skills in customer service, managing escalated calls, and guiding agents, ensuring quality service in a high-paced BPO environment. Complementing this is her substantial experience as an Executive Assistant, which underscores her expertise in providing strategic support to senior management. Additionally, her early experience as an ESL Teacher enriched her communication and interpersonal skills, which have been integral in her subsequent leadership roles.

Experience

  • Training Manager

    STCS - Stellar Training Consultancy Services · 2022 — 2026
    Managed and conducted employee training programs to enhance skills, performance, and professional development.
  • Admin Head

    STCS - Stellar Training Consultancy Services · 2022 — 2026
    Oversaw daily administrative operations, staff coordination, and office management to ensure efficient workflow.
  • Recruitment

    STCS - Stellar Training Consultancy Services · 2022 — 2026
    Managed the hiring process, which included sourcing, screening, interviewing, and onboarding qualified candidates.
  • Training Specialist

    STCS - Stellar Training Consultancy Services · 2022 — 2026
    Facilitated training programs aimed at improving employee knowledge, skills, and overall performance.
  • Company Manager/Admin/Recruitment

    STCS - Stellar Training Consultancy Services · 2020 — 2022
    Managed company operations, administrative functions, and recruitment activities to support organizational efficiency and staffing needs.
  • Tier II Phone Supervisor

    Teleperformance · 2016 — 2020
    Supervised customer support operations, addressed escalated calls, and guided agents to ensure high-quality service and performance in a BPO environment.

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