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Ria M. — Senior Social Media Manager from Philippines

Ria M.

Senior Social Media Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ria Marie L. is a seasoned professional with over a decade of experience spanning virtual assistance, customer service, administrative support, lead generation, client communication, and social media management. Most recently, she worked as a Social Media Manager and Content Creator, developing and executing strategies to enhance brand visibility and engagement across multiple platforms, utilizing Canva for high-quality visual content, and handling day-to-day operations of multiple profiles and pages. In the veterans benefits and real estate industries, she expertly managed CRM systems like Pipedrive, administered client records, coordinated outbound communications, and supported administrative workflows. Her background also covers educational services as an online tutor for Japanese and international students and previous roles in telco and banking support. Ria Marie consistently leverages CRM management, content creation, and lead generation skills in diverse business domains.

Experience

  • Social Media Manager | Social Media Content Creator | Canva Designer

    null · 2025 — Present
    Developed and implemented strategies for social media content that enhance brand visibility and foster audience engagement. Generated high-quality visual content through Canva, encompassing posts, stories, reels, and banners. Oversaw daily operations for one personal profile and three pages across social media platforms. Organized content plans and ensured a consistent posting schedule via calendars. Composed engaging captions and optimized posts with hooks and calls-to-action (CTAs). Designed branded templates to uphold visual consistency. Analyzed performance metrics to refine content approaches and responded to audience interactions promptly.
  • Virtual Assistant – WFM - Veterans Benefits Evaluations

    null · 2024 — 2025
    Oversaw the management of CRM systems, particularly Pipedrive, ensuring accurate documentation of client records. Engaged in handling high volumes of emails, SMS, and calls, maintaining professionalism in all communications. Offered daily administrative support to enhance operational efficiencies and participated in reviewing VA Compensation Claims Decisions for accuracy. Kept organized digital records and facilitated internal coordination amongst departments.
  • Facebook Marketplace VA / Customer Support Representative & Lead Generation Specialist

    Private Proprietor · 2023 — 2024
    Addressed inquiries on Facebook Marketplace, delivering prompt support to customers. Managed client records meticulously within Pipedrive, ensuring accurate tracking. Engaged with potential customers to generate and qualify sales leads through proactive messaging. Responded effectively to customer inquiries to enhance conversion rates and maintained thorough documentation of leads for consistent follow-up.
  • Appointment Setter - Real Estate

    Global Solutions Inc · 2022 — 2023
    Executed outbound calls aimed at generating and qualifying leads for real estate. Set appointments for real estate agents with potential buyers and sellers, while keeping organized call logs and lead tracking records. Employed scripts but remained adaptable in communication based on client interactions.
  • Online English Tutor / ESL Instructor

    Bibo Global Opportunity, Inc. / Engoo · 2022 — 2022
    Conducted individual and group online English lessons primarily for Japanese students of varying ages and backgrounds. Facilitated reading practice sessions to improve language skills and led discussions to boost conversational confidence. Delivered grammar lessons using clear explanations and tailored teaching approaches.
  • Call Center Specialist

    TP Cebu, Philippines · 2015 — 2021
    Assisted telecom customers with billing and basic technical inquiries, ensuring resolution of service issues in line with quality and performance standards. Clearly explained account details and updates. Transitioned to banking customer support, addressing customer transactions and guiding them through digital banking platforms while promoting self-service options.
  • Call Center Specialist

    SupportSave Solutions, Inc · 2015 — 2015
    Provided information and assistance regarding bus schedules, routes, and fare inquiries, ensuring accuracy in ticket bookings. Delivered high-quality service to enhance customer experience.
  • Private Tutor – Individual Teaching

    null · 2015 — 2015
    Offered personalized academic support through one-on-one lessons, crafting tailored lesson plans to address specific learning needs. Monitored student progress and adapted teaching techniques to enhance understanding.
  • Private Tutor – Group Teaching

    null · 2014 — 2014
    Conducted small group classes aimed at reinforcing academic concepts. Developed structured lesson plans and interactive activities to facilitate learning, encouraging participation and catering to various learning styles.
  • Data Encoder

    Mary & Holy Trinity Academy, Lapu-Lapu City · 2009 — 2013
    Efficiently encoded test papers for young students and generated nutritional status reports. Designed layouts for school documentation, ensuring organized record-keeping.
  • Tenant Bagger

    SM City Cebu · 2001 — 2002
    Provided customer support by efficiently bagging purchases and maintaining cleanliness at checkout areas. Progressed from Front-End Bagger to Tenant Bagger role.

Skills & Expertise

Education

  • Bachelor in Elementary Education
    University of the Visayas-Mandaue
  • Bachelor of Science in Computer Science
    University of Cebu-LM
  • Bachelor of Science in Computer Studies
    Cebu Institute of Technology

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