Ria L.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Ria A. is a seasoned Customer Service Representative and ESL Homebased Teacher with extensive expertise in supporting clients from diverse international backgrounds. With a Bachelor of Science in Hotel and Restaurant Management from the University of Mindanao, she has applied her educational background and industry knowledge across several roles. At Talk English Class International Co., Ria A. taught English to students of various nationalities, providing detailed feedback and organizing coursework, demonstrating strong capabilities in educational environments. Her tenure in multiple customer service roles at companies like Skywire Networks and AwesomeOS honed her proficiency in handling inbound and outbound calls, addressing account-related queries, and managing billing issues. Her skills extend to utilizing sophisticated tools and software like Salesforce, MS Office applications, and CRM systems to enhance customer interaction and track resolutions efficiently. She is well-versed in email communication, practical technical troubleshooting, and using various online collaborative tools to successfully manage customer relationships.
Experience
Customer Service Representative
AwesomeOS (Offsourcing Inc. Philippines) · 2018 — 2019Handled customer inquiries through inbound and outbound calls. Assisted clients with account-related matters and inquiries, processed payments, resolved billing issues, and provided basic technical troubleshooting support. Managed email communications and utilized CRM systems like Salesforce to document and address customer issues.Customer Service Representative
1-800FLOWERS.com (Sales and Service Account) · 2017 — 2018Assisted customers with hotel and flight bookings, including making outbound calls to hotels and airlines worldwide. Addressed customer concerns in a timely manner and completed follow-up and apology calls.Customer Service Representative
FilCan Communications, Davao City · 2013 — 2018Handled customer service tasks related to hotel and flight bookings. Engaged with clients directly or indirectly, contributing significantly to the growth of their businesses. Monitored schedules for teachers and addressed requests, complaints, and concerns.Senior Customer Service Representative
Skynet Global Solutions · 2017 — 2017Facilitated customer support through hotel and flight reservations, resolving issues, and processing orders. Engaged in lead generation activities and sent emails and reports to clients.Customer Service Representative
Teleperformance, Davao City (Expedia Service) · 2012 — 2013Managed hotel and flight bookings for customers, processing orders based on specific occasions. Addressed customer concerns and provided assistance with booking inquiries.Teacher
ESL HomebasedInstructed English language to students from various nationalities. Provided detailed and practical suggestions along with feedback. Organized coursework and learning materials, and assessed student progress while drafting reports.Transcriptionist
Myngle B.V., Amsterdam, The NetherlandsCommunicated with clients and issued invoices. Managed scheduling and appointments for the company’s executives, using tools such as Webex, Trello, and Outlook email to ensure task completion on or before deadlines.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementUniversity of Mindanao, Tagum Campus · 2008 — 2012
- High School GraduateTagum City National High School · — — 2008
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