Riana B.
Junior Customer Support & Administrative Assistant
Open to offersNew to PlatformAbout
Riana B. is a detail-oriented and adaptable freelancer based in Baguio City, Philippines, with a focus on Customer Support, Virtual Assistance, and Data Entry. She excels in managing customer inquiries via calls, chats, and emails, as well as utilizing platforms like Zoho CRM for ticket management. Her proficiency in Microsoft and Google tools, along with Canva, enables her to handle digital marketing and social media management tasks effectively. At Brandlink, she ensured customer satisfaction through systematic support on HotOEM products, while her role at Sukhavati Inn highlighted her skills in social media marketing and administrative support. Riana has also worked as a freelance data annotator, contributing to AI system improvements with precise labeling and data review tasks. Her academic background includes studying nursing at the University of the Cordilleras, and she holds certifications in social media and SEO from HubSpot Academy.
Experience
Customer Service Representative
Brandlink – HotOEM · 2026 — 2026Managed and monitored customer support tickets via Zoho CRM, documenting and addressing customer concerns. Provided assistance through after-sales email support, troubleshooting, and resolved product-related inquiries. Engaged with customers through phone calls and live chats while ensuring a professional and timely response. Documented troubleshooting steps and resolutions within the CRM system, followed up on inquiries requiring additional information, and escalated issues as necessary.Subcontractual Employee
FJ Labs · 2024 — 2026Organized information from Outlook emails into Notion spreadsheets for centralized record-keeping. Extracted relevant details from email correspondence for data entry and maintained up-to-date records in Notion. Conducted administrative tasks with a focus on accuracy, checked information for completeness, and followed established workflows during document processing.Sales & Digital Marketing Officer
Sukhavati Inn · 2025 — 2025Oversaw the management of the Inn's social media platforms, including Meta/Facebook and TikTok, to enhance promotions for accommodations and services. Created promotional content such as photos and videos, and utilized Canva for marketing materials. Assisted with operations at the front desk, including guest check-ins and handling booking-related inquiries while promoting the Inn in relevant Facebook Groups.Freelancer
Data Annotation · 2024 — 2025Executed data annotation and AI training projects by adhering to specific project guidelines. Reviewed and labeled data to enhance AI and machine-learning systems. Maintained task consistency and accuracy, performed detail-oriented repetitive tasks, adapted to various project requirements, and ensured timely completion of assignments while meeting quality standards.Customer Service Representative
Foundever · 2024 — 2024Managed inbound calls related to banking inquiries and account-related concerns. Followed established company procedures to assist customers while ensuring compliance with security protocols. Documented customer interactions accurately and communicated account-related processes in a clear manner. Maintained professionalism and patience in addressing customer inquiries, escalating issues when necessary.
Skills & Expertise
Education
- Bachelor of Science in Nursing – UndergraduateUniversity of the Cordilleras · 2023 — 2024
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