Rica P.
Junior Virtual Assistant Dispatcher
Open to offersNew to PlatformAbout
Rica P. is an experienced Virtual Assistant and Dispatcher with a solid track record in customer service and supervision roles. With an educational background from the Universidad de Manila, Rica embarked on her career providing social services through roles at the Department of Welfare and Development NCR and Manila Department of Social Welfare, where she supported less fortunate individuals. Later, she transitioned into customer service at Rustan SuperCenter Inc and CNT Promo and Ads Specialists, enhancing her skills in communication and recruitment. With positions at Alorica Philippines and Sitel Philippines, Rica gained expertise in managing insurance queries and fraud disputes. At CyberUS, she excelled as a Dispatcher/Supervisor for a US towing company, handling both inbound and outbound service calls, and coordinating logistics. Her role at 247.ai honed her abilities in troubleshooting and service plan guidance, making her a versatile and reliable professional in customer-centric environments.
Experience
Healthcare Personal Guide
Concentrix Ph · 2023 — 2024Provided customer service by responding to inquiries about health insurance coverage and offering information on options to maximize benefits.VA Dispatcher | Dispatcher/Supervisor for a towing company in US
CyberUS · 2021 — 2024Managed inbound and outbound calls to address customer inquiries about roadside or towing assistance, gathered necessary service information, and coordinated vendor dispatch.Fraud and Dispute Analyst
Sitel Philippines · 2021 — 2022Reviewed customer transactions to address inquiries regarding cards on hold due to potential fraudulent activity and handled dispute resolutions.Customer Service Representative (American Home Shield Insurance)
Alorica Philippines · 2019 — 2021Assisted customers by addressing inquiries related to their insurance coverage and coordinated the dispatch of drivers, plumbers, and technicians.HR Recruitment Associate
CNT Promo and Ads Specialists · 2018 — 2019Conducted initial interviews via phone and facilitated testing for job applicants under agency recruitment, proceeding with endorsement to the next phase upon passing.Customer Relation Associate / Customer Service
Rustan SuperCenter Inc · 2017 — 2018Delivered customer service by addressing queries from customers both over the phone and in person regarding the supermarket's offerings.Street Watch (Rescue Team)
Manila Department of Social Welfare · 2015 — 2017Engaged in profiling rescued individuals to identify better opportunities, such as enrollment in programs under the Local Government Unit’s projects.Street Facilitator Supervisor for Indigenous People
Department of Welfare and Development NCR · 2012 — 2015Provided social services to individuals rescued from the streets, focusing on assisting those who are homeless and less fortunate.Customer Service Representative
247.ai PhilippinesAssisted customers with their phone services, including helping them select the correct plan, activating SIM cards, and troubleshooting service issues.
Skills & Expertise
Education
- Bachelor of Science in PsychologyUniversidad de Manila · 2010 — 2012
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