Rica L.

Rica L. is a seasoned Customer Service Representative and Virtual Assistant with hands-on experience supporting business operations across the e-commerce and hospitality sectors. At Satuya PH, she managed order tracking, created reports, and led social media management for platforms including Instagram, Shopee, and Facebook, demonstrating proficiency with Shopify tasks such as adding new products, updating descriptions, pricing, and inventory management. Rica L. also performed quality reviews for resale programs and communicated closely with vendors to organize product listings. In her role at Booth and Partners, she skillfully handled inbound inquiries via phone and email, processed hotel reservations, modifications, refunds, and compensation, and liaised directly with hotel management and front desk teams. Her experience also includes providing responsive customer support via Zendesk, effectively resolving issues related to shipments, cancellations, and refunds.