Rica B.

Rica B. is a skilled Customer Service Representative with over six years of experience across diverse industries, including car sales, healthcare, and tech-based wellness platforms. A graduate of the University of Mindanao with a degree in BSBA Marketing Management, she has excelled in providing empathetic and effective customer support. At Teleperformance Philippines, she was recognized for her ability to handle complex medical inquiries and resolve billing issues with professionalism and sensitivity, all while ensuring HIPAA compliance. In her role with a weight loss app, Rica maintained a swift average response time and a high customer satisfaction score by delivering real-time, empathetic guidance in live chat settings. Her proficiency in Live Chat & Email Support, Conflict Resolution, and Multitasking in High-Volume Environments underscores her adaptability and organizational prowess. Combined with her language skills in English and Tagalog, Rica continues to build strong client relationships and enhance customer experiences.