Ricardo J.

Ricardo J. is an experienced customer service agent with a background spanning healthcare billing, telecommunications, marketing, and hospitality industries. At Radius Panamá and Laboratory Corporation of América, he handled the secure collection of sensitive customer data for the Transfer Collection Department. While at ONQ Call Center, Ricardo managed customer interactions in the radiology health insurance billing sector. His work at DSS involved mortgage and vehicle debt collection as well as sales coordination for travel packages. Serving at Sitel Foundever for Direct TV, he presented and promoted tailored cable TV packages, including special HD device offers. At Star Contact Alorica, Ricardo provided technical support for AT&T residential phones, scheduling service appointments for technician visits. Proficient in English and Spanish, Ricardo also holds certificates in banquet organization, cocktail crafting, and hotel reception, demonstrating his additional expertise in hospitality operations.