Richard C.
Technical Support Representative
Actively lookingNew to PlatformAbout
Richard C. is a dedicated professional with a proven track record in the telecommunications industry. He earned his Bachelor’s Degree in Early Childhood Education from the Polytechnic University of the Philippines. Richard has gained broad technical expertise as a Technical Support Representative at Ibex Global, where he effectively communicated complex solutions in a customer-friendly manner and provided consistent support during the troubleshooting process. Later, he transitioned to a Sales Representative role within the same company, leveraging strong rapport-building and active listening skills to upsell and cross-sell services. His proficiency with CRM systems ensured accurate documentation of customer interactions, thereby enhancing service quality. Richard is well-versed in various system technologies such as Google Workspace, Microsoft Office, and CRM Management, which have proven indispensable in administrative and marketing roles as well. Further enhancing his skills, he has obtained certifications in key areas such as real estate basics and customer sales techniques.
Why hire me
I have over 3 years of experience as a Technical and Sales Representative in the BPO industry and nearly 1 year of remote experience as a Virtual Assistant specializing in chat support. Skilled in customer service, technical troubleshooting, sales, communication, and multitasking. I am a strong fit for this Virtual Assistant role because of my 3+ years of customer service, technical support, and sales experience, plus nearly 1 year of remote chat support. I am skilled in communication, multitasking, problem-solving, and delivering efficient, professional support.
Experience
Virtual Assistant (Chat Support)
Stellar Ops | Customer Service · 2025 — 2026Served as a Customer Engagement Specialist, focusing on online communication and relationship development. Generated revenue through personalized interactions with customers.Technical Support Representative
Ibex Global | Frontier | Telecommunications · 2022 — 2025Communicated technical solutions in an accessible manner for customers with varying tech backgrounds. Built customer trust by providing updates during troubleshooting. Managed challenging conversations with positive scripting and active listening. Maintained accurate documentation of customer interactions for tracking purposes.Sales Representative
Ibex Global | Frontier | Telecommunications · 2023 — 2025Engaged in upselling or cross-selling services based on customer preferences. Addressed customer concerns by offering tailored solutions. Fostered rapport and trust with customers to enhance sales opportunities. Recorded customer interactions and feedback accurately in the CRM system.
Skills & Expertise
Education
- Bachelor’s Degree in Early Childhood EducationPolytechnic University of the Philippines · 2018 — 2022
Photos
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