Richard R.

Richard R. is a customer-focused professional with extensive experience in customer service, hospitality, and healthcare account support. At Teleperformance Philippines, he excelled in managing inbound inquiries related to healthcare accounts, benefits, and billing concerns, ensuring high customer satisfaction by providing accurate information and maintaining compliance with data privacy and company policies. During his tenure as a Utility F&B Steward with P&O Australia, Richard supported bar operations on cruise ships, handling inventory monitoring and beverage preparation, adhering to maritime standards. His expertise in delivering high-quality dining and beverage services was further honed at Okada Manila and City Garden Grand Hotel, where he consistently ensured service excellence and operational readiness in luxury hospitality environments. Richard holds a Bachelor's degree in Hotel and Restaurant Management from Aklan State University, which underscores his foundational knowledge in the field.