Richard J.
Mid-Level Property Management Assistant
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Richard Jay E. is an Assistant Property Manager with EMAPTA Versatile Services Inc, specializing in the property management industry. He supports over 120 homeowner associations spanning approximately 5,000 units across multiple states. Richard Jay E. manages tenant communications, oversees violations, coordinates maintenance, and handles both move-ins and move-outs for properties. He collaborates directly with property owners, tenants, and potential buyers and renters, ensuring comprehensive support in daily operations. With professional experience since 2014, he is adept at using property management software such as Vantaca, HomewiseDocs, Buildium, AppFolio, and others. His background also includes roles as a Floor Mentor and Customer Service Representative, and as a Fraud Analyst within the financial sector, where he honed skills in call monitoring, coaching, fraud investigation, and customer support. He holds a Bachelor’s degree in Hospitality and Tourism Management from Saint Louis University.
Experience
Assistant Property Manager & Sales, Leasing, and Moves Coordinator
EMAPTA Versatile Services Inc · 2022 — PresentOversee more than 120 homeowner associations across several states, managing approximately 5,000 units. Address inquiries from prospective buyers and renters regarding available properties. Act as the primary liaison among property owners, tenants, and potential renters or buyers. Draft violation letters and generate work orders to resolve community issues and ensure compliance. Assist property managers with daily responsibilities such as vendor coordination, financial reporting, and communication with residents. Manage the complete move-in and move-out process, which includes conducting inspections, handling deposits, and facilitating key exchanges. Respond promptly and professionally to tenant inquiries and concerns. Utilize property management software to enhance organization and improve operational efficiency for residents and managers. Identify and monitor maintenance requirements within the community, enforce regulations, and aid in troubleshooting escalated issues.Floor Mentor & Customer Service Representative
Company not specified · 2018 — 2022Collaborated with team members to address customer issues while also understanding agents' challenges and weaknesses. Worked alongside agents and coaches to enhance performance, offering continual feedback and developing plans for career growth. Monitored calls, providing coaching and feedback, while ensuring the defined customer service experience was delivered in every interaction. Suggested improvements for processes and products to management.Fraud Analyst and Credit Card Specialist
Company not specified · 2015 — 2018Conducted investigations into unusual and potentially fraudulent card activities flagged by detection systems. Made contact with customers through inbound and outbound calls to confirm transactions and resolve issues such as declines, account blocks, and charges. Worked with internal teams to accurately document review processes and decisions. Recognized fraud patterns and implemented preventative strategies to mitigate risk. Delivered exceptional customer service, employing call control and troubleshooting skills to enhance the user experience and foster account retention. Kept updated on product knowledge through ongoing training sessions.
Skills & Expertise
Education
- Bachelor of Science in Hospitality and Tourism ManagementSaint Louis University · 2010 — 2014
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