Richelle L.
Senior Customer Service and Dispatch Specialist
Open to offersNew to PlatformAbout
Richelle L. is an experienced Customer Service and Dispatcher Specialist with over 11 years supporting diverse industries, including automotive roadside assistance, e-commerce, telecommunications, food delivery, travel, and smart home services. At Xperigo, she provided urgent roadside support for major automotive brands, efficiently dispatching service providers and ensuring accurate documentation in line with SLAs. Her tenure at companies like HelloTech Philippines, Pizza Hut US, Bath & Body Works, Teleperformance (Expedia/Travelocity), and VXI Philippines (Comcast) involved managing complex customer inquiries, processing orders, coordinating scheduling, and resolving technical and billing issues across voice and chat channels. Skilled in Salesforce, Zendesk, CRM systems, and Google Sheets, Richelle L. consistently ensured operational efficiency and customer satisfaction while supporting high-volume service environments.
Experience
Operation Coordinator / Dispatcher
RMS Auto LLC · 2025 — 2026Contacted customers to schedule or adjust vehicle pickup appointments. Assigned jobs and routes to drivers, communicated notification updates to customers, and verified vehicle VINs for lien and theft status. Maintained detailed vehicle records and tracked updates using Google Sheets.Customer Service Representative
Bath & Body Works · 2024 — 2025Supported customers with placing, canceling, modifying, and tracking online orders via voice channels. Provided accurate assistance and ensured a brand-consistent customer experience while efficiently resolving order issues and documenting interactions according to company policies.Order Entry Specialist
Pizza Hut US · 2023 — 2024Handled inbound calls to process customer orders for Pizza Hut. Provided menu information and suggestions for add-ons while entering orders accurately and resolving basic inquiries, ensuring a smooth ordering process aligned with brand standards.Customer Service Representative/ Dispatcher (Voice and Chat)
Xperigo · 2023 — PresentProvided emergency roadside assistance through voice and chat support for clients such as Hyundai, Volkswagen, Kia, AAA Washington, and CAA. Coordinated and managed service requests for towing, lockout, jumpstart, and fuel delivery, ensuring efficient dispatch of service providers and timely customer updates. Oversaw documentation practices and adherence to service-level agreements.Customer Service Representative
HelloTech Philippines · 2022 — 2023Delivered customer service and sales assistance for smart home services including TV mounting, computer setup, internet, and Wi-Fi connectivity. Supported both customers and technicians with appointment scheduling, updates, and management, while ensuring accurate order coordination and timely service completion.Amazon Manual Order Processing
Natural AI Support Operations · 2022 — 2022Manually handled Amazon customer orders to ensure precise product selection, pricing, and shipping details. Followed company procedures for order accuracy and worked to complete processing tasks promptly within established guidelines.Customer Service Representative / Training Assistant
Awesome OS – TechStyle & Fashion Group Account · 2017 — 2022Supported e-commerce customers with orders, cancellations, modifications, and tracking, and addressed billing and account concerns. Assisted in training and onboarding new team members and provided guidance during live customer engagements.Customer Service Representative
Teleperformance Philippines – Expedia/Travelocity Account · 2014 — 2017Assisted with booking, changing, and canceling flights, hotels, and travel itineraries. Offered timely information to facilitate travel processes, addressed travel-related issues, and recorded all customer interactions and updates within company systems.Customer Service Representative
VXI Philippines – Comcast Account · 2017 — 2017Managed customer inquiries about billing and technical issues for telephone and internet services. Provided troubleshooting and account support, maintained accurate records of customer interactions, and delivered service in accordance with Comcast standards.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementUniversity of Mindanao, Davao City · 2010 — 2014
- Bachelor of Science in Agricultural Engineering (Undergraduate)University of Southeastern Philippines, Tagum City · 1999 — 2003
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