Richen N.

Greeted guests, tenants, owners, and vendors upon their arrival while managing incoming and outgoing calls through various channels including Whatsapp and telephone. Updated and maintained contact information for employees, contractors, owners, and tenants. Coordinated maintenance requests for 135 apartments and common areas, managed housekeeping schedules, and communicated directly with owners and the Board of Directors regarding building operations. Facilitated property viewings and prepared lease and sales contracts upon deal finalization. Conducted inventory checks on available units, ordered cleaning and maintenance supplies, and organized monthly reports for the Property Manager and Board of Directors. Handled financial transactions and record keeping for annual service charges and prepared payables for maintenance contractors and staff salaries. Created documents using ZOHO and Buildium and provided support for daily operations while ensuring the front desk remained orderly and sanitized.

Welcomed patients and visitors upon arrival at the reception while collecting and maintaining patient records. Managed incoming phone calls, sorted and distributed mail, and ensured the reception area was well-stocked and organized. Processed dental insurance claims for pre-approval and coordinated patient insurance coverage. Scheduled follow-up appointments in the system and handled daily appointment management. Processed payments and collaborated on patient billing, while promoting dental and dermatological services, as well as performing various clerical tasks such as filing and photocopying.

Engaged with customers to gather feedback on service quality while maintaining cleanliness at the workstation before and after service. Managed financial transactions via cash registers and Point of Sale systems, ensuring correct processing of credit card transactions and the functioning of electronic billing devices. Coordinated daily cash revenue accounts and distributed feedback forms to clients during transactions.