Rick A.
Security Dispatch Representative
Open to offersNew to PlatformAbout
Rick A. R. is a seasoned professional in the fields of customer service, technical support, and operations security, with extensive experience across multiple sectors including e-commerce, telecommunications, and veteran assistance. With a solid foundation gained through roles such as Dispatch Representative at Access Control Security, where he excelled in coordinating security operations and incident reporting, Rick A. R. has demonstrated his ability to manage client requests and ensure adherence to security procedures. As a T-Mobile Care Representative at iQor, he effectively addressed customer inquiries related to wireless services, providing clear troubleshooting support. His expertise as a Shopify Support Advisor at TaskUs involved facilitating merchants with account and platform concerns, while also escalating complex cases as needed. Additionally, his work as a Customer Service Representative for both Globaltek PH and Amazon further highlights his proficiency in client assistance and technical problem-solving. Rick A. R. holds a Bachelor of Science in Information Technology from the College for Research and Technology.
Experience
Dispatch Representative
Access Control Security · 2024 — 2026Monitored and coordinated reports from security officers, including incidents and site activities. Relayed client requests and operational updates to field personnel, maintaining accurate incident documentation and escalating urgent security concerns as necessary.T-Mobile Care Representative
iQor · 2023 — 2024Handled inquiries related to wireless services, accounts, billing, devices, and service issues. Provided troubleshooting guidance and documented customer interactions while adhering to established issue resolution procedures.Support Advisor – Shopify
TaskUs · 2021 — 2023Assisted merchants with queries regarding Shopify accounts, orders, payments, and platform issues. Delivered technical and operational support through various customer service channels, investigating problems and escalating complex cases when needed.Customer Service Representative
CallnovoPH · 2020 — 2021Provided customer support by addressing inquiries, resolving service concerns, and documenting interactions. Maintained professionalism while striving for timely and accurate resolutions.Customer Service Representative
Sitel Philippines · 2020 — 2020Managed customer inquiries and account-related issues in a high-volume contact center. Followed customer service procedures and ensured accurate documentation.Customer Service Representative / U.S. Veteran Advisor
Globaltek PH / Trajector Medical · 2019 — 2020Assisted U.S. veterans with inquiries and navigated them through service-related processes. Reviewed customer information with a focus on maintaining professionalism and confidentiality.Customer Service Representative / Tech Support – Amazon
Sutherland Philippines · 2018 — 2019Delivered customer and technical support for Amazon-related issues. Troubleshot problems, clarified solutions, and addressed account and order inquiries.Store Crew
Ministop Philippines · 2012 — 2013Assisted customers with their needs, performed store duties, ensured cleanliness, and supported daily operational tasks.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyCollege for Research and Technology · 2016 — 2020
- Information Technology – UndergraduateLyceum of the Philippines University · 2006 — 2008
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