Rico G.
Senior Technical Support Engineer
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Rico R. is an experienced Technical Support Engineer with a comprehensive career spanning over two decades in the broadcast and telecommunications industry. From June 2011 to February 2025, Rico excelled as a Technical Support Engineer at SeaChange - XOR-Media, where he executed remote and call support, diagnostics, and system enhancements across APAC, EMEA, and the US for storage infrastructures. He demonstrated proficiency in technologies such as Linux, RAID, and Infiniband, ensuring operational continuity for major US broadcasters. Prior to this, Rico was a Projects Assistant and Integration Engineer at WAM Pacific Philippines, contributing to groundbreaking projects like the TV5 network's first fully digital broadcast studio. His role as NOC Operations Supervisor for Digital Media Systems further honed his skills in satellite operations, overseeing signals for EMEA's leading Pay-per-view Satellite Operator. Throughout his career, he has shown adeptness in coordinating technical projects, managing high-value contracts, and engaging in advanced system integrations.
Experience
TECHNICAL SUPPORT ENGINEER (LEVEL 2)
SeaChange - XOR-Media (OEM) · 2011 — 2025Provided remote and call support for connectivity and configuration across APAC, EMEA, and the US, including diagnostics, patch upgrades, and root cause analysis on storage systems. Facilitated remote connectivity and utilized tools for Engineering diagnostics. Implemented enterprise-grade technologies such as EXD, RAID5,6, ISCSI, Samba, Infiniband, and managed both Linux and Windows Enterprise Operating Systems. Offered first and second-level support for system faults to ensure immediate recovery of systems and content. Provided product support and performed technical integration of Third-party vendors and workflows with existing storage infrastructure. Used ticket tracking and escalation software like Atlassian Jira and Salesforce. Maintained support continuity for service contracts with major US broadcast operators.PROJECTS ASSISTANT/ INTEGRATION ENGINEER
WAM Pacific Philippines · 2010 — 2011Managed project delivery inclusive of commissioning and coordination for TV 5 network’s fully-digital Broadcast Studio and microwave infrastructure. Oversaw the integration and handover of TV production workflows, including HD-SDI and Kahuna Switcher installations. Conducted drive testing and optimized signals through coordination of field calibration tests and main RX site alignment for microwave systems. Delivered technical coordination and on-site local support, and prepared project proposals focused on client-specific microwave systems and technical bids.NOC OPERATIONS SUPERVISOR
Digital Media Systems/Orbit Communications · 2005 — 2010Supervised core operations and signal integrity for a major Pay-per-view Satellite Operator across EMEA from the NOC in Bahrain. Executed first line-level recovery procedures for Playout and Presentation, ensuring smooth backhaul and maintenance operations. Streamlined shift workloads for optimal quality in on-air viewership. Oversaw the technical quality of content, monitored transmission processes, and managed recordings and recovery procedures for various Pay-per-view and pass-thru channels. Handled multicultural presentation operators assigned per shift for diverse content feeds.SUPERVISOR, ENG VAN OPERATIONS
ABS-CBN · 1997 — 2005Supervised the manpower assigned to live News and Entertainment ENG van operations, coordinating significant news coverage events. Managed field deployments and facility upgrades, including overseeing budgets and repairs with service departments. Handled integration and maintenance of five ENG vans while operating satellite news gathering systems and managing helicopter-based news gathering workflows.TECHNICAL ASSISTANT
ABS-CBN · 1996 — 1997Prepared visual presentations and performed Engineering research work, along with general administrative duties within the NEWS & CURRENT AFFAIRS division.ON-THE-JOB (INTERNSHIP – Technical Operations Center)
ABS-CBN · 1995 — 1996Assisted in integrating broadcast video systems with outsourced integrators, contributing to technical operations.COLLEGE INSTRUCTOR (Broadcasting)
College of Engineering Don Bosco Technical CollegeInstructed students in broadcasting principles and applications.
Skills & Expertise
Education
- Bachelor of Science in Electronics & Communications EngineeringDON BOSCO TECHNICAL COLLEGE · 1989 — 1996