RIKA T.
Mid-Level Healthcare Customer Service Representative
Open to offersNew to PlatformAbout
Rika T. is an experienced Medical Virtual Assistant and Customer Service Representative whose background spans healthcare, wellness and fitness, physiotherapy rehabilitation, and customer service domains. Having graduated with a Bachelor of Science in Physical Therapy from Butuan Doctors, she has held positions such as Private Physical Therapist, Customer Relations Officer at Allied Care Expert Medical Center, Healthcare Advocate for Conduent and Alorica (servicing Humana & United Healthcare Medicare & Medicaid), and Spa Therapist with Steiner Leisure and Pranali Wellness SPA. Rika’s roles involved managing patient care, promoting wellness programs, handling customer inquiries, and delivering product knowledge in both clinical and corporate healthcare settings. Her work showcases clinical expertise, multitasking, and customer service within fast-paced environments, addressing the needs of diverse populations and supporting business operations through effective communication and collaboration.
Experience
Customer Relations Officer
Allied Care Expert Medical Center, Butuan PH · 2023 — 2025Managed incoming customers, phone calls, appointment scheduling, and message handling while addressing concerns to support satisfaction and retention; maintained customer relationships, provided product knowledge and feedback on sales, promotions, and trends, and supported multitasking within a fast-paced setting.Private Physical Therapist
On Call Homebased · 2017 — 2020Provided physical therapy for geriatric patients with musculoskeletal and neuromuscular conditions under a doctor's supervision and cooperated with other healthcare professionals to deliver coordinated care.Healthcare Advocate Humana & United Healthcare Medicare & Medicaid
Conduent and Alorica · 2017 — 2017Handled in-bound calls regarding membership coverage, membership benefits, and prescription plans, delivered updates on coverage plans to members, recorded notes in customer profiles, and participated in supervisor meetings and required trainings.Spa Therapist / Massage Therapist
Steiner Leisure the onboardspa Steiner Transocean Limited Under TDG CREW Management Incorporated Sea based Holland America Line · 2014 — 2016Delivered professional massage therapy services in accordance with procedural guidelines, prepared massage rooms for client appointments, and applied various massage modalities and body treatments while ensuring guest comfort and session safety.Spa Therapist / Fitness Supervisor
Stretch Fitness Ladies, Salmiya KuwaitSupervised gym operations and student staff, ensured health and safety compliance, addressed potential hazards, and fostered a customer-focused environment; organized events and communicated with members to support gym service delivery.Physical Therapist Staff / Health Aide
OSCA Geriatric Physical Therapy RehabilitationDeveloped individualized fitness-oriented health care programs, advised patients and families on exercise techniques and in-home treatments, consulted with healthcare professionals, documented patient histories, and promoted compliance with regulations.
Skills & Expertise
Education
- Bachelor of Science in Physical TherapyButuan Doctors
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