Rina L.

Rina G. is a highly experienced Customer Service Professional, boasting over 15 years of expertise in the BPO and captive site sectors, particularly within the airline and healthcare industries. At Wipro BPO Philippines, as a Service Lead for a premium airline account, she adeptly managed escalations and provided robust support to her team, ensuring high standards for call quality, CSAT, and first-call resolution. Her tenure at Enshored further showcased her strength in handling complex customer queries under pressure, illustrating her autonomy and leadership. Previously, at Optum Global Solutions Cebu, Rina served as a Customer Service Advocate who excelled in addressing healthcare inquiries on initial calls and liaising between clients and healthcare providers. Her role at eBusiness BPO demonstrated her prowess in managing corporate client escalations across regions like the US, Canada, and the UK. Beyond this, at Kombat Sportswear, she effectively connected the company's corporate office to factories, managing B2B communications and retention. Rina's career is marked by her ability to deliver exceptional service and leadership across varied roles and industries.