Rinzo J.
Mid-Level Program Officer
Open to offersNew to PlatformAbout
Rinzo J. is a dedicated Program Officer and Talent Acquisition Specialist from Dasmariñas City, Cavite, with a robust background in customer service. With experience in program management since March 2024, Rinzo successfully implements program frameworks, establishes performance standards, and ensures quality assurance. His role involves maintaining comprehensive documentation and collaborating with cross-functional teams to innovate and achieve program objectives. Previously, from December 2022 to March 2024, Rinzo excelled as a Talent Acquisition Specialist, mastering the full-cycle recruitment process, conducting comprehensive interviews, and working closely with hiring managers to align job requirements. His early career as a Customer Service Teammate from September 2018 to September 2022 showcased his ability to balance responsibilities and improve customer satisfaction. Rinzo holds a Bachelor of Science in Psychology from Cavite State University, is a licensed Psychometrician, and actively utilizes Google Workspace and Microsoft Office for data management.
Experience
Program Officer
Company not specified · 2024 — PresentImplemented program frameworks along with performance standards and quality assurance requirements. Maintained comprehensive documentation for all program aspects, enabling an accessible knowledge base for future reference. Collaborated with cross-functional teams to design and execute innovative programs that align with program goals.Talent Acquisition Specialist
Company not specified · 2022 — 2024Possessed knowledge of the full-cycle recruitment process while upholding standards for candidate assessment and selection. Conducted both telephone and in-person interviews to evaluate candidate experiences and qualifications. Worked alongside hiring managers to clarify job requirements and gain an understanding of departmental needs.Customer Service Teammate
Company not specified · 2018 — 2022Handled multiple responsibilities effectively, including responding to phone calls, answering emails, and managing live chats within established timeframes. Achieved high customer satisfaction levels by providing attentive service and addressing issues proactively. Positively impacted team performance by maintaining a constructive attitude in challenging situations.
Skills & Expertise
Education
- Bachelor of Science in PsychologyCavite State University · 2018 — 2022