Rita B.

Performed registries, controls, and allocation of accounting entries using Account soft management systems. Conducted and monitored bank reconciliations and equity/results accounts. Assisted in preparing trial balances. Managed the calculation of VAT and Gross Income.

Handled incoming and outgoing calls, providing comprehensive assistance. Managed, referred, and resolved complaints, commercial inquiries, and administrative tasks with a high first contact resolution rate. Utilized advanced CRM systems, internal databases, and management software. Consistently met key performance indicators including call quality and customer satisfaction rates. Effectively navigated complex situations through assertive communication, empathy, and conflict de-escalation skills.