Rita E.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Rita E. is an experienced Customer Service / Sales Specialist and Virtual Assistant based in Lagos, Nigeria, with a strong background in relationship management across hybrid, remote, and onsite settings. She has supported customer engagement and lead generation for companies such as Solarity Plus Limited and Ryben Talent Resources, utilizing CRM management with tools like Zendesk, Zoho CRM, Salesforce, and HubSpot. Rita’s professional journey spans the hospitality, retail, education, and travel industries, including key roles at Four Points by Sheraton and Laudable Travel and Tour Limited, where she managed guest communications, performed data entry, and handled administrative coordination. She holds diplomas in Hospitality Management from Yaba College of Technology and has earned certifications in product management and virtual assistance, underscoring her competency in technical support and customer account services.
Experience
Remote Sales Associate
Ryben Talent Resources · 2024 — 2026Created effective communication channels and nurtured virtual customer relationships. Handled client accounts while engaging in cold calling to ensure consistent sales efforts.Customer Acquisition Officer
Solarity Plus Limited / Vanpeux Global · 2025 — PresentFocused on lead generation and prospecting to grow the customer base. Cultivated and maintained relationships with both generated leads and existing clients. Conducted data analysis and reporting to develop effective sales strategies.Remote English Tutor
[Self-Employed] · 2025 — PresentOversaw classes for a variety of age groups, ranging from beginners to seniors. Encouraged student confidence and self-esteem by providing patient instruction.De PartChefie
Federal Palace Hotel / Mikano International · 2019 — 2024Led kitchen teams and quickly adapted to high-pressure scenarios.Customer Service Specialist & Receptionist
Four Points by Sheraton, Lagos · 2016 — 2019Facilitated face-to-face and external call communications to ensure guest satisfaction. Maintained accurate records of guest preferences to create a welcoming atmosphere. Managed inbound and outbound calls while overseeing customer account details.Customer Service Specialist
Laudable Travel and Tour Limited · 2016 — 2016Negotiated agreements with potential clients while managing customer orders and addressing complaints. Provided ongoing support to existing customers through both inbound and outbound calls.Administrative/Procurement Assistant Manager
G.O Grocery · 2013 — 2015Coordinated departmental schedules while managing daily office administration tasks. Sourced suppliers, negotiated terms, and processed purchase orders.
Skills & Expertise
Education
- Higher National Diploma (HND), Hospitality ManagementYaba College of Technology · — — 2014
- Ordinary National Diploma (OND), Hospitality ManagementYaba College of Technology · — — 2012
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