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Riza R. — Mid-Level Customer and Technical Support Specialist from Philippines

Riza R.

Mid-Level Customer and Technical Support Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Riza T. is an experienced Production Worker with over ten years working in factory and manufacturing environments, primarily at Taiyo Yuden Phils. Inc. and Cebu General Services Inc. Her responsibilities have included machine operation, assembly, inspection, and strict adherence to quality control and safety compliance protocols within production lines. Riza T. has contributed to maintaining production efficiency and ensuring product standards by identifying defects and supporting packaging processes. Beyond manufacturing, her background covers roles in technical and customer support with Concentrix and Qualfon in Dumaguete, handling customer inquiries, troubleshooting, and assisting users with digital platforms. Fluent in English and Filipino, she demonstrates consistent performance across both technical and customer service domains.

Experience

  • Technical Support | Advisor II

    Concentrix – Mactan Newtown · 2024 — Present
    Provided technical assistance and troubleshooting support while guiding users on digital systems and platforms.
  • Customer Service Representative

    Qualfon - Dumaguete · 2022 — 2023
    Assisted customers by addressing inquiries and resolving service issues effectively, ensuring a high level of customer satisfaction.
  • Production Worker

    Taiyo Yuden Phils. Inc. (Regular Employee) · 2019 — 2021
    Operated production machines in accordance with safety regulations. Assembled and inspected components to achieve quality compliance while maintaining organized and clean work areas. Consistently met daily production targets with a focus on accuracy.
  • Production Worker

    Cebu General Services Inc. posted in Taiyo Yuden Phils. Inc. (Agency Employee) · 2010 — 2018
    Supported assembly, inspection, and packaging processes while adhering to established safety procedures. Identified defects to maintain quality standards and fostered effective teamwork to ensure timely production.

Skills & Expertise

Education

  • High School Graduate
    Dauin National High School · 2004 — 2008

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