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Riza M. — Mid-Level Healthcare Records Specialist from Philippines

Riza M.

Mid-Level Healthcare Records Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Riza M., based in the Philippines, is a detail-oriented professional specializing in records verification and outreach within the healthcare sector. With expertise in CRM and online portal systems, she efficiently manages the verification of employment and educational certifications against original documents, ensuring compliance and accuracy. Her role as an Onboarding and Licensing Specialist from November 2024 to August 2026 involved maintaining audit-ready documentation and handling sensitive regulatory information under strict confidentiality. Riza has a strong background in data integrity, demonstrated in her earlier roles in customer service and financial services, where she updated client records and confirmed account details. A Bachelor of Science in Computer Engineering underscores her technical proficiency, further complemented by certifications in HIPAA, Healthcare Compliance, and Data Analytics using MS Excel. Her ability to manage workflows independently, coupled with effective communication skills via phone and email, makes her a valuable asset to any structured work environment.

Experience

  • Onboarding and Licensing Specialist

    Healthcare · 2024 — 2026
    Responsibilities included verifying employment, education, and certification records for healthcare professionals, identifying discrepancies to ensure compliance. Engaged with clinicians via phone and email to collect missing or updated documentation, tracking all contact attempts until resolution. Accurately updated records in CRM and healthcare portal systems, maintaining documentation for audits. Persistently followed up with unresponsive contacts and handled sensitive personal and regulatory information with confidentiality.
  • Customer Service Specialist

    Healthcare · 2022 — 2024
    Tasks involved verifying and updating client records in CRM and portal systems to ensure accuracy. Communicated with clients through phone and email to confirm or gather missing information. Maintained comprehensive records of outstanding items and the status of follow-ups across numerous active cases.
  • Roadside Assistance Representative

    Company not specified · 2021 — 2022
    Confirmed and corrected customer contact and location details in real-time, often under time constraints.
  • Financial Services Specialist

    Company not specified · 2020 — 2021
    Focused on verifying and updating account and contact records with careful attention to accuracy and compliance.
  • Gaming Support Associate

    Company not specified · 2017 — 2019
    Delivered customer support via phone and chat, addressing account and information discrepancies.
  • Ride-Sharing Operations Coordinator

    Company not specified · 2016 — 2017
    Managed onboarding documentation and updated records for a large, distributed user base.

Skills & Expertise

Education

  • Bachelor of Science in Computer Engineering
    Institution not specified · — — 2007

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